MyPhone and Outlook issue**OUTLOOK2000NOTSUPPORTED

Discussion in '3CX Phone System - General' started by kylejoe1, May 12, 2011.

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  1. kylejoe1

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    Silverlight is nice but not the best option for corporate use. We use Citrix and thin clients so Myphone Outlook integration will never work. Also for our folks with laptops or PC's, we have to make them Administrators, bad.

    So...what is the trick/workaround/solution?
     
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  2. kylejoe1

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    Re: Silverlight/MyPhone and Outlook issue

    ...made my test windows account admin, installed then removed the admin role. workaround you can say. Not the best solution.

    Also...using Skype Gateway, the Outlook pop-up tries to create a new entry even though the Skype username is already a Contact AND comes over fine on 3CX Phone as well as real Skype contact name. Can 3CX fix that?
     
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  3. nbailey

    nbailey Member

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    Re: Silverlight/MyPhone and Outlook issue

    Skype Gateway is a free tool and used as is and no further *updates* associated with it will be made to it or for it.
     
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  4. kylejoe1

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    Re: Silverlight/MyPhone and Outlook issue

    ----

    Can you confirm on your end it works properly with SkypeConnect?
     
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  5. nbailey

    nbailey Member

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    Re: Silverlight/MyPhone and Outlook issue

    Skype Connect is a totally different animal unlike Skype. Skype was tested recently and 3CX is certified with Skype Connect.
    The Gateway works but with new 3CX Phone System releases it will not be updated and hasn't been in a long time.
     
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  6. kylejoe1

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    Re: Silverlight/MyPhone and Outlook issue

    ...tried tonight to install v10 MyPhone with Outlook integration in a Citrix enviroment and failed.

    You're going to have to scrap the Silverlight MyPhone, not ready for prime-time. No one in a corporate enviroment is going to give users Admin access. Those of us in the server based computing world SBC/Terminal Server, need MSI based installs where the install wizard asks if you want to install for "Everyone that uses this computer".

    We were so ready to jump on the 3CX bandwagon.

    Will try to demo v9 with 3CX Assistant if possible.
     
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  7. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Silverlight/MyPhone and Outlook issue

    Can you contact me by email please? nb@3cx.com

    I need a proper understanding of what the problem is.

    What failed but?
     
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  8. kylejoe1

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    Re: Silverlight/MyPhone and Outlook issue**INVESTIGATION REQ

    Info from my email:

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    Per your request from forum:

    Myphone and all the items for outlook integration need a standard installer like an exe or msi method that supports the "everyone" option. See image link.

    http://docs.grouplogic.com/download/attachments/4587708/step2_outlook.png?version=1&modificationDate=1302706726701

    Silverlight is nice but unless you offer rock solid install method especially for citrix users... It will never fly for us.

    Our local 3cx phone rep demoed v9 3cx assistant and we were fine with it.

    Sorry, I can't sign off on v10 myphone.

    We really need the call centre piece of v10, like to migrate of avaya.
     
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  9. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Silverlight/MyPhone and Outlook issue**INVESTIGATION REQ

    kylejoe1 - Outlook 2000 is not supported. Never was nor in version 9 neither in version 10. Never will.

    Supported outlook is 2003, 2007, 2010
     
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