The user will make changes to the extension "forwarding" rules, the user will hit "apply" but the changes won't actually be reflected (if I were to look at the admin console, his changes do not show up). I checked the list of 3CX MyPhone Clients and and I see the user logged in three times, even though he does not have the application running. Is this the cause of the problems? Is there a way to "kill" the MyPhone connections without restarting 3CX services? When I log in from my PC using the 3CX MyPhone client, I can make the changes and they are accepted/reflected in the admin console. Thoughts? BTW: 3CX v11 SP4 - SMB license.