MyPhone desktop install on Windows 7 x64

Discussion in '3CX Phone System - General' started by ForamMollien, Oct 5, 2011.

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  1. ForamMollien

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    All,

    I am a new user of the 3CX phone system and I am trying to install the MyPhone desktop components on my workstation. I keep on getting an error during the installation of the '3CX MyPhone COM+ Application Component', a yellow triangle with the message 'Could not access VBScript run time for custom action'.

    I did some searching and the only possible resolution I found was to re-register the VB6 dlls, which I successfully did. Unfortunately, the problem persists.

    My setup:
    Brand new server with fresh W2K8-R2 install, running 3CX v10, SP3 build 21197.
    Workstation: Windows 7 x64, on which I am a local admin (I am a domain admin as well).

    I have tried everything I could think of, including killing all services and processes that are unnecessary before starting the installer, but to no avail.

    Any ideas?

    Cas
     
  2. mikeputnam

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  3. ForamMollien

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    Mike, thanks for the response. Just did the repair. No luck - Same issue. Are there any logfiles that I can check for a more detailed description of the problem? I'm open to ideas!
     
  4. Yoann

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    Hello,

    I have no probleme to install myphone on my win7 X64.

    Nevertheless i had the same error when updating my 3CXserver V9 to V10 (Win2008R2)
    It is a known probleme for Windows.

    Who can applied this procedure:
    http://www.jakeludington.com/windows_7/20091115_error_2738_could_not_access_vbscript_run_time_for_custom_action.html

    Don't forget to save the registre key before delete it.
     
  5. mikeputnam

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    Foram,

    Curious if Yoann's link fixed your issue.

    Mike
     
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