MyPhone disconnect & not remembering.

Discussion in '3CX Phone System - General' started by austserve, May 9, 2011.

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  1. austserve

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    I'm having a couple of problems with MyPhone.

    The first one is, it does not remember you, even when you click the 'remember me' check box.

    Secondly, if you leave it sit for a while (couple of hours) I find that all the extentions disappear & you have to log out & in for them to reappear.

    Running 3CX on Win Server 2008R2
    Running MyPhone on Win7 Ultimate

    Does anyone have any suggestions?

    Below are images to make it clearer.
     

    Attached Files:

  2. MichaelB

    MichaelB Member
    3CX Support

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    Re: MyPhone disconnect & not remembering

    Hi,

    As for remember me if you exit application - by clicking on the exit button - when you reopen my phone, remember me is triggered.

    If you log out and exit application - yes when reopening myphone you need to add the extensions number and pin.
    >>>This is normal behavior - can you check please to confirm.

    As for disappearing of extension can you send me the logs from server side and client side.
    Server - C:\ProgramData\3CX\Data\Logs\3CXMyPhoneWeb.log
    Client - C:\Users\Administrator\Documents\3CX MyPhone

    Send them to mb@3cx.com
    Thanks
     
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  3. MichaelB

    MichaelB Member
    3CX Support

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    Re: MyPhone disconnect & not remembering

    Also when you are collecting this information , we have published RC2, please install this version and check if you can still reproduce.

    If yes I will need you to do the following:

    >Right click on my phone, select silver light, Application storage and delete all.
    >You will also need to restart the web server so I will have clean logs.
    >Connect your my phone and reproduce.

    When done, send them to me.
    Thanks
     
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  4. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: MyPhone disconnect & not remembering

    Try with latest version. This is RC1. We made changes to remember me. Thanks
     
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  5. austserve

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    I have emailed the logs as the issue with losing connection/reporting of extentions is still apparent but the remember me feature seems to be ok so far.
     
  6. nb

    nb Support Team
    Staff Member 3CX Support

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    What other problem did u experience? Also about remember me when u uninstal 3cx, the rem me cookie is lost. Asp.net standard procedure.
     
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