Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

MyPhone external configuration

Discussion in '3CX Phone System - General' started by mikeputnam, Oct 10, 2011.

Thread Status:
Not open for further replies.
  1. mikeputnam

    Joined:
    Oct 5, 2011
    Messages:
    4
    Likes Received:
    0
    Sorry if this is posted somewhere else. I did a search but didn't come up with anything.

    Is there a way to configure MyPhone to talk to a public IP address for those that work both internally and externally to the office LAN? Ideally, you could switch it like 3CXPhone.

    Thanks,

    Mike
     
  2. jim@itstod.se

    jim@itstod.se New Member

    Joined:
    Apr 7, 2008
    Messages:
    100
    Likes Received:
    0
    You can solve this by using the external DNS name and in your local DNS server point that to your internal IP of your 3CX server.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. mikeputnam

    Joined:
    Oct 5, 2011
    Messages:
    4
    Likes Received:
    0
    Thanks for responding.

    I've used this solution before in other scenarios, but was hoping for a "supported" method of doing this.

    I'll give it a go.

    Thanks again,

    Mike

    Edit: Now that I look further into this, I'm not sure this will work. We use our domain to point to other, external servers that we use in our day to day operations. By statically assigning that domain in our DNS (AD), we effectively will lose proper lookup for other records. I think I'm just going to create an "exteranal" shortcut on the desktop that that will point to our public IP address.
     
  4. eagle2

    eagle2 Well-Known Member

    Joined:
    Apr 27, 2011
    Messages:
    1,085
    Likes Received:
    11
    May be not necessary, but lets summarize -- you need to forward TCP port 5000 from public address to internal address of your 3CX server (like other ports). The rest is DNS settings, if you have sip.example.com pointing to your public address when resolved outside of the office and pointing to internal address when resolved inside the office, you may access MyPhone like: http://sip.example.com:5000/myphone from everywhere.
    No idea how you handle the case, if you have installed myphone as standalone application, except using a VPN tunnel to your office, if you are outside. Using a tunnel may be is safer approach.

    Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.