MyPhone ISSUES!!! Freezing!

Discussion in '3CX Phone System - General' started by xcguyxc, Aug 2, 2011.

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  1. xcguyxc

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    Wave about 20 users here and a number of them are having issues with the myphone desktop app! It is freezing to a point where they need to kill the task and reopen the myphone to use it. Is anyone else having this issue? It is not all users but at least 5 of them. I have reinstalled the Myphone, Cleared Silverlight Cache, Reinstalled Silverlight.
     
  2. Welzo

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    I am experiencing the same issue here, but we only run v10 in a test environment yet (still using v9 in our live system).

    After the upgrade of v10 to SP2 I noticed the same problem as described above, MyPhone freezing and being unable to use/close it (can only be closed by using task manager). After the process has been killed it can be re-opened again and works like normal for some time.

    Using Windows XP Pro SP3.

    Hope this instability will be fixed soon, because we want to switch over to v10 very soon.
     
  3. MichaelB

    MichaelB Member
    3CX Support

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    Hi, Send me an email: mb@3cx.com
    I will need logs.
    Thanks
     
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  4. ISC-Consulting

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    Hi there,

    i'm running into the same problems. Is there already a solution for this?

    Thx in advance
     
  5. jcasares

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    Having this issue as well with some users. Started after the update to the last release. Any news on what it is causing the trouble?
     
  6. igor.snezhko

    igor.snezhko Active Member

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    I can confirm. Same problem. It freezes first, and then asking for credentials. It happens after some idle time, when I'm not using it.
     
  7. jcasares

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    This is now generalizing. Is 3CX diagnosing the issue? Is there anything we can do from our side?
     
  8. igor.snezhko

    igor.snezhko Active Member

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    It seems that this happens hen I close a browser. By the way, at which engine Myphone works? I using Mozilla Firefox (Palemoon) as default browser. May be this is an issue?
     
  9. Welzo

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    Maybe this can help identify the problem (sorry for the Dutch language):

    From the Application Error log in Windows XP SP3.
    I found these 2 'Application Hang' errors with code 1001 and 1002

    Code:
    Type gebeurtenis:	Fout
    Bron van gebeurtenis:	Application Hang
    Categorie van gebeurtenis:	(101)
    Gebeurtenis-ID:	1002
    Datum:		23-8-2011
    Tijd:		18:23:48
    Gebruiker:		n.v.t.
    Computer:	MYPC
    Beschrijving:
    Vastgelopen toepassing: sllauncher.exe, versie: 4.0.60531.0, vastgelopen module: hungapp, versie: 0.0.0.0, vastgelopen op: 0x00000000.
    
    Zie Help en ondersteuning op http://go.microsoft.com/fwlink/events.asp voor meer informatie.
    Gegevens:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 48 61 6e 67   ion Hang
    0010: 20 20 73 6c 6c 61 75 6e     sllaun
    0018: 63 68 65 72 2e 65 78 65   cher.exe
    0020: 20 34 2e 30 2e 36 30 35    4.0.605
    0028: 33 31 2e 30 20 69 6e 20   31.0 in 
    0030: 68 75 6e 67 61 70 70 20   hungapp 
    0038: 30 2e 30 2e 30 2e 30 20   0.0.0.0 
    0040: 61 74 20 6f 66 66 73 65   at offse
    0048: 74 20 30 30 30 30 30 30   t 000000
    0050: 30 30                     00      

    And 5 seconds later this message in the error log:

    Code:
    Type gebeurtenis:	Fout
    Bron van gebeurtenis:	Application Hang
    Categorie van gebeurtenis:	Geen
    Gebeurtenis-ID:	1001
    Datum:		23-8-2011
    Tijd:		18:23:53
    Gebruiker:		n.v.t.
    Computer:	MYPC
    Beschrijving:
    Fout-bucket -1808539726.
    
    Zie Help en ondersteuning op http://go.microsoft.com/fwlink/events.asp voor meer informatie.
    Gegevens:
    0000: 42 75 63 6b 65 74 3a 20   Bucket: 
    0008: 2d 31 38 30 38 35 33 39   -1808539
    0010: 37 32 36 0d 0a            726..   
     
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