- Joined
- Sep 7, 2010
- Messages
- 2,083
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- 72
When viewing the call history in MyPhone, I can right click an entry and select "dial number" which works fine on internal extensions. When doing an external number the same way, I get "call transfer failed" message. However, I can right click the same number and instead of dial, I can click on edit whereupon the number is put into a pop-up keypad for editing purposes, but if I do nothing to the number, but hit the dial button while it is in the pop-up keypad, the call works fine. I can also manually insert the same number into the keypad area located below the user name and status and it will work fine as well. As a result, I am a little confused as to why there is a difference when seemingly the same action is being done to the same number, but one way fails, while the others work fine. From the logs it appears that the failure is due to no known route to target, but this is not the case the other way, it routes correctly and I get the call completed. So, the question is - What is the difference in how the application handles the dialing, and is there a way that I can overcome? V10 with latest on both the SP and MyPhone. In this case, MyPhone is remote, but I get similar reaction on local.
Thanks, Larry
Thanks, Larry