MyPhone not reconnecting after PC resumes from hibernation

Discussion in '3CX Phone System - General' started by Lukas, Oct 10, 2012.

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  1. Lukas

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    Hello all!

    We have a problem with MyPhone V11. Some of us do not shut down their PCs, but hibernate them overnight. When the PCs are brought back the following happens with MyPhone:

    -- the interface is responsive, which makes you think that you are successfully logged in

    -- even the clock shows the correct time

    -- however the status of the extensions is frozen: who was available remains available, even if not, and if someone was on a call when the PC was hibernated, the call is reported to be still in progress (and maybe lasting for 10 hours or so...)

    My question: is it possible to make MyPhone "refresh" its connection to the server after a PC is resumed from hibernation, without having to exit MyPhone and restart it?

    Thank you very much in advance for your help!
     
  2. mixig

    mixig Active Member

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    Re: MyPhone not reconnecting after PC resumes from hibernati

    Do you have abyss or IIS web server?
     
  3. Lukas

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    Re: MyPhone not reconnecting after PC resumes from hibernati

    Thanks for your interest, Mixig. We are currently using IIS.
     
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