Solved Need help with Voice Mail

Discussion in '3CX Phone System - General' started by lreiber, Sep 17, 2017.

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  1. lreiber

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    I have a client that has the following conditions.

    When a call comes in and they are on the phone they would like to caller to get a busy signal.
    At non specific times, (when they go for a break, lunch or at the end of their day) they want calls to go to their voice mail.

    Any ideas on how to do this would be appreciated.

    Thanks

    Lawrence
     
  2. leejor

    leejor Well-Known Member

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    On the versions I've used, busy signal is not an option. If the extension is busy you can send the call somewhere, or choose to end it.To send a call somewhere automatically, you'd have to employ the extensions office hours.

    So... you have to send the call, to something that plays (where you've recorded) a busy signal, such as a voicemail box , digital receptionist or even an outside number that you know, is always busy.
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @lreiber

    Please navigate under extension settings / Forwarding rules and under the option "If i am busy or my phone is un-registered, forward calls to" set it to "End call"

    2017-09-18_14h03_14.png
    Make sure that the option "Accept multiple calls" is disabled. Click OK to apply the changes.
    2017-09-18_14h05_17.png
    Now when the extension is busy the caller will hear a busy tone.


    For calls to be forwarded to voicmail you can use any of the status options to forward calls anywhere you like.
     
  4. lreiber

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    Thank you very much for your help. I have tried option one and it works great and I will test option 2.

    Thanks

    Lawrence
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to hear this worked for you
     
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