Need to display company name in CTI/soft phone

Discussion in 'Ideas' started by elogic, Oct 26, 2015.

Need to display company name in CTI/soft phone 5 5 11votes
5/5, 11 votes

  1. elogic

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    Hi

    I think is a good idea having the company name of the caller identity displayed on the CTI and soft phone
    This is really helpful when used in conjunction with the caller ID resolve from company phonebook

    Let user to choose which information display looking at the phonebook entries simply adding an option in the settings

    thanks

    Marco
     
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  2. elogic

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    It seems I do not explain my self:

    I do not want to change logo or graphics, I want ho display more information about caller during incoming call

    At the moment the 3cx display only first and last name while I would be able to also display other data such as company name.

    All these data are available in the company phonebook or in personal phonebook and the are already used by "Resolved caller ID to phonebooke entry" option. Why you do not use additional data?
     
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  3. egimbergh

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    A clarification from my side:

    SITUATION 1: often we have several contacts within a single customer. All these contacts call us, originating from the same number. We therefor entered the customer in the phonebook, without a first and lastname. But then, nothing is displayed.

    SITUATION 2: we have contacts with the same name at different customers. They cannot be identified on first/lastname.

    So now we have the internal instruction to put the contact name in the 'first name' and the company name in the 'last name' (everyone in our company can edit the company phonebook). Needles to say, this often leads to mistakes.

    So please: include the company name in the display.
     
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  4. itce

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    Is this something that is considered? It would be really helpful in certain situations to display the company name also when there is an incoming call. At the moment you can only see the company when you open the contact.
     
  5. mgb

    mgb

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    Ich wünsche mir auch, dass der Firmenname angezeigt wird. jedes Unternehmen braucht diese Funktion
     
  6. Lev

    Lev New Member

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    Something i definetely miss on a lot of incomming calls.
    It's very cool if i can greet my caller by name, that makes them always happy, since they know, that i know who they are, before they have to explain it to me. But sometimes - i greet them by their name, but i don't really know, which company i have to look into in my ERP software...
    So, for better caller identification, this is really something missing!
     
  7. narkumas

    narkumas New Member

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  8. Silly English Kniggit

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    +1 for adding company to the "CLI" string show on soft phone etc
     
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    Lev likes this.
  9. mgb

    mgb

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    hello 3cx team

    Why is nothing happening?
    should be fixed quickly.
    and many users need this feature.

    greeting
     
  10. narkumas

    narkumas New Member

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    Yes, please implement this. Yesterday I greeted a customer like I do with my collegues, because I did not correctly identified the company.
     
  11. TP_

    TP_

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