NetSuite is a popular cloud based CRM/SFA application with service providers, online retailers, etc.. Bi-directional links with NetSuite could happen between browser and 3CX desktop app. Usage cases: NetSuite phone numbers in customer records would launch the 3CX dialer and book a voice call note, and inbound calls coming through the 3CX application would pull up customer records. Getting fancy, once we had 3CX to NetSuite links we could have the voice application designer collect a customer serial number, and pull up a specific part that needs support before engaging a support tech. 3CX, you support SalesForce, as well as ACT! and Sugar, please consider providing CRM links for NetSuite and capture this market!