New 15.5V - Yealink DND still rings on all phones..?

Discussion in '3CX Phone System - General' started by geedee, Aug 31, 2017.

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  1. geedee

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    Hi all and thanks in advance

    Can anyone suggest a reason why phone that are on DND still ring and can be answered?

    We have Multiple Yealink SIP-T22P 7.73.0.60 & Yealink SIP-T28P 2.73.0.6. All on latest firmware...

    Both have this strange feature.

    Can anyone suggested how to combat this occurrence? Under previous versions, DND did not have the phones ringing.

    Note, The phone indicates DND correctly as well as the Windows Desktop control app displays DND correctly.

    Internal calls will also not ring through, it is just the external calls coming in that ring past the DND.

    Thank you!
    Sean
     
  2. AndreasPo_3CX

    AndreasPo_3CX Support Team
    Staff Member 3CX Support

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    Hello @geedee ,

    where does your inbound rule point? does it point directly to an extension or to a queue or ring group?
     
  3. geedee

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    Hey AndreasPo_3CX

    I think I found a solution... In the 3CX Management console under Phones.

    I set the Forwarding Rules for in STATUSES | If in this status, forward calls as follows | DND to

    OPTIONS | log out from queues

    upload_2017-8-31_15-34-0.png


    WOULD THIS BE THE BEST OPTION TO CORRECT?

    CHEERS!
     
  4. AndreasPo_3CX

    AndreasPo_3CX Support Team
    Staff Member 3CX Support

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    It all depends on how an external call is routed and why it got to the extension in the first place, if it was coming through a queue or ring group then you shouldn't get any calls with this configuration when you are in DND.
     
  5. junction1

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    Got a call from one of my clients today complaining about the same problem. They are on Yealink T46g s.
     
  6. geedee

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    Did my above fox help you out at all?
     
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