New feature to enable call flipping between devices

Discussion in 'Ideas' started by Trent Hamilton, Nov 23, 2017.

New feature to enable call flipping between devices 5 5 3votes
5/5, 3 votes

  1. Trent Hamilton

    Aug 10, 2017
    Likes Received:
    Hi all,

    It'd be great if there was a shortcode that one could dial to seamlessly transfer calls between devices enabled for a person's extension.
    EG: having a call in progress on a deskphone, start up smartphone client, dial a short code, and the call is immediately continued on the smartphone client, enabling the 3CX user to continue the call on their preferred device. This would be helpful for situations where a person uses a deskphone normally, but wishes to walk away with their smartphone to continue a call.

    I think the only way to achieve this at the moment is to park a call and the retrieve the call on the desired device.
  2. accentlogic

    accentlogic New Member

    Nov 14, 2013
    Likes Received:
    I use Blind Transfer back to my own extension and then pick it up on the other device. Not perfect, but I think faster than using parking codes. A supported method that is more seamless and does not send the remote call music on hold would be welcome.