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Solved new install 15.5 PRO and Patton 4 port FXO

Discussion in '3CX Phone System - General' started by business54, Feb 1, 2018.

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  1. business54

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    Customer has two small business' under one roof. Line 1 rolls to 2 and line 3 rolls to 4 (seperate rollover groups). We have the main IVR 800 for 1 and 2 but need a seperate IVR for 3 and 4. My brain seems to be failing me today. We have set the POTS# (DID) in the SIP trunk settings and set it up in Inbound Rules to go to the secondary IVR but the calls continue to ring to IVR800... please straighten me out.
    Thank you
     
  2. business54

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    Thank you Jimbo... sadly that didn't work either.
     
  3. jimbo59

    jimbo59 Member

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    My mistake. It is DID.
     
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  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @business54

    Make sure that your DIDs match the incoming number the way the provider is sending it. If the numbers do not match then calls will be forwarded to the main trunk numbers destination. Check the activity log and try to adjust your DIDs to the format the provider is sending the numbers
     
  5. business54

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    We ended up installing a second Patton gateway to get this to work. Lines 1 & 2 (gateway 1) for the first company/ IVR and Lines 3 & 4 (gateway 2) for second company/ IVR.
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to see that the issue has been resolved and thank you for sharing your solution
     
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