new SBC code crashes every hour or so

Discussion in '3CX Phone System - General' started by dangmoss, Jun 28, 2017.

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  1. dangmoss

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    Faulting application name: 3cxsbc.exe, version: 0.0.0.0, time stamp: 0x595224e6
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000000720065
    Faulting process id: 0xe10
    Faulting application start time: 0x01d2f024fb47dc87
    Faulting application path: C:\ProgramData\3CXSBC\3cxsbc.exe
    Faulting module path: unknown
    Report Id: 1a17d9bd-5c23-11e7-80c4-dcfe071a7a58
    Faulting package full name:
    Faulting package-relative application ID:
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

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    Go in the ini file.
    Go in the logging and set to VERBOSE or DEBUG.. (There is a comment in the ini that will tell you what to put for max log output)
    Stop the service and delete the log file in the logs folder (Folder struc is simple and everything is in the same path so you can understand this easily)
    Start the service.,
    Wait for it to crash and send me that file.
     
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  3. dangmoss

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    the log is to large to send

    we crashed 2 times in 5 minutes this morning
     
  4. dangmoss

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    i have an open ticket also, no response in 24 hours now... this is very frustrating
     
  5. dangmoss

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    it crashed again, new file is 12mb its still to big to uploaded
     
  6. dangmoss

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    12mb zipped
     
  7. nb

    nb Support Team
    Staff Member 3CX Support

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    dropbox, gdrive, whatever. If you want us to check what's happening you need to get me that file.
     
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