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New user - help with 3CX Assistant needed

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fergusm

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Dec 1, 2009
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Hi,

I am getting started with 3CX and VOIP in general and have a couple of questions...

I am using a VOIP provider in the UK called Soho66 (http://www.soho66.co.uk). They recommended the 3CX softphone which I have installed on a couple of PCs. Next step is integration with Salesforce...

Question is whether I need anything more to do this? I have installed the 3CX Assistant and configured it with my Soho66 VOIP credentials but it cannot connect. I get the following message:

---------------------------
3CX Assistant
---------------------------
Logging in timed out. Check server settings.
---------------------------
OK
---------------------------


Should this work or do I need to be using 3CX PBX?

I am a bit confused but really want to find a simple solution that allows me to dial numbers out of my web browser.

Any help would be much appreciated...

thanks,
Fergus
 
Hey Ferg,

The 3CX Call Assistant + VoIP Phone are sometimes confusing.
The Assistant connects directly to the 3CX PBX, it's a tool for businesses to alow them to manage their calls better. It's like a switchboard of sorts.
So yes you need a 3CX PBX to connect the assistant to.


But i see that you already managed to connect your phones to your VoIP providers.
 
Thanks for the explanation. Yes, I am using the 3CX Phone with my VOIP provider and it's working well so far.

I am looking for a simple solution that will allow me to click on a phone number in a web page (Salesforce or other web app) and will initiate a call in 3CX Phone.

Do you know of a Firefox extension or similar that does this?
 
I have looked into this further and think this could be done with a Greasemonkey script.

Is there a command line interface that will allow 3CX to initiate a call. Something like sip:555 555 555

Any help much appreciated!!
 
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