No answer duration

Discussion in '3CX Phone System - General' started by cr9c1, Jul 25, 2008.

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  1. cr9c1

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    Hello.

    I have set the no answer call duration to 20 seconds for one of my extensions, in an effort to extend the number of rings before the call is forwarded to voicemail. However, when I set it any higher than 19 seconds, it will ring 4 times and then give a busy signal (On the line calling the extension with the longer ring duration)

    I get this in the log output:

    20:16:58.359 Call::Terminate [CM503008]: Call(22): Call is terminated
    20:16:58.296 Call::RouteFailed [CM503015]: Call(22): Attempt to reach [sip:100@192.168.2.2;user=phone] failed. Reason: Redirected
    20:16:58.296 CallLeg::eek:nFailure [CM503003]: Call(22): Call to sip:100@192.168.2.2 has failed; Cause: 302 Moved Temporarily; from IP:192.168.2.6:5060
    20:16:58.296 CallLeg::addRedirection [CM503014]: Call(22): No known route to target: [sip:00@192.168.2.2]
    20:16:58.281 CallLeg::addRedirection [CM503006]: Call(22): Diverted to: [sip:00@192.168.2.2]
    20:16:38.187 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(22): Calling: Ext:Ext.100@[Dev:sip:100@192.168.2.6:5060]
    20:16:38.187 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:100@192.168.2.2;user=phone]
    20:16:38.171 Extension::printEndpointInfo [CM505001]: Ext.200: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT487 1.1.0.26] Transport: [sip:192.168.2.2:5060]
    20:16:38.109 CallCtrl::eek:nIncomingCall [CM503001]: Call(22): Incoming call from Ext.200 to [sip:100@192.168.2.2;user=phone]


    I only have one outbound rule for a free incoming number which I did try deleting but got the same output. I can't find any reference to redirecting to 00 (Which it appears to be doing)

    Can anyone help or shed some light? Thanks!
     
  2. Henk

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    20:16:58.296 CallLeg::addRedirection [CM503014]: Call(22): No known route to target: [sip:00@192.168.2.2]

    Is it routing to extension 00 (which cannot be correct based upon your extension length)

    What is it, you try to do?

    H.
     
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  3. cr9c1

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    I didn't do anything with call routing. I saw the routed to 00, as I indicated earlier. If I set the no answer duration higher than 19 seconds, thats what it does, if its 19 or below, it routes to voicemail correctly.
     
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