Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

No Audio through a PPTP VPN

Discussion in 'iOS' started by mhnichols, Nov 29, 2010.

Thread Status:
Not open for further replies.
  1. mhnichols

    Joined:
    May 22, 2009
    Messages:
    11
    Likes Received:
    0
    HI,

    I have been trialling the iphone client, All works well in the office on WIFI, but when using the PPTP VPN on the iphone to connect to our office, The client registers Ok, but when making a call there is no audio, either sent or received?

    Any help would be appreciated.

    Regards

    Mark
     
  2. mfm

    mfm Active Member

    Joined:
    Mar 4, 2010
    Messages:
    641
    Likes Received:
    2
    I actually had great success with this, but it sounds like you might be misconfiguring it..

    1. Make sure all you settings are internal..
    2. Make sure stun is switched off and any other helpers.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. mhnichols

    Joined:
    May 22, 2009
    Messages:
    11
    Likes Received:
    0
    HI, Yes it was a setup issue,

    The following corrected the problem.

    In 3CX for Iphone Account Settings, Remove, External Server address and Stun Address.

    In Iphone VPN PPTP Setup, Ensure "Send All Traffic" is on!.

    This means that you must remove the settings input by the auto provisioning, (probably best not to use auto provisioning in this type of setup!)

    Thanks for the advice

    Mark
     
Thread Status:
Not open for further replies.