No Audio V15

Discussion in '3CX Phone System - General' started by megaadam, Nov 9, 2016.

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  1. megaadam

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    Hey people!

    A newbie to 3cx - I've just installed 3CX v15 and am having an issue with no audio or DTMF passing from client to client (I've tried a variety of clients (3cx to 3cx, xlite, polycom ip335). Internal to Internal or Internal to external.
    The call is connecting, hanging up and passing signal.
    However I can hear hold music, IVRS and any system generated audio..
    I've ensured that the "PBX handles audio" checkbox is ticked and the two under it are not for each of the clients.
    No errors are showing in the error log.

    I purged the log and started it again for a single call, as per below;

    11/09/2016 3:13:48 PM - [CM505001]: Endpoint Extn:105: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Windows 15.0.59381.0] PBX contact: [sip:105@172.16.10.8:5060]
    11/09/2016 3:13:48 PM - [CM503002]: Call(C:12): Alerting Extn:105 by contact <sip:105@172.16.10.93:57178>
    11/09/2016 3:13:48 PM - [CM503025]: Call(C:12): Calling T:Extn:105@[Dev:sip:105@172.16.10.93:57178;rinstance=0-340f177c70724fa8ac8d947d7eb401d3;ob] for L:12.1[Extn]
    11/09/2016 3:13:48 PM - [CM503027]: Call(C:12): From: Extn:101 ("Adam L" <sip:101@172.16.10.8:5060>) to T:Extn:105@[Dev:sip:105@172.16.10.93:57178;rinstance=0-340f177c70724fa8ac8d947d7eb401d3;ob]
    11/09/2016 3:13:48 PM - [CM503004]: Call(C:12): Route 1: from L:12.1[Extn] to T:Extn:105@[Dev:sip:105@172.16.10.93:57178;rinstance=0-340f177c70724fa8ac8d947d7eb401d3;ob]
    11/09/2016 3:13:48 PM - [Flow] No office hours set, office hours assumed
    11/09/2016 3:13:48 PM - [Flow] Call(C:12): has built target endpoint: Extn:105 for call from L:12.1[Extn]
    11/09/2016 3:13:48 PM - [Flow] Target endpoint for 105 is Extn:105
    11/09/2016 3:13:48 PM - [CM503010]: Call(C:12): Making route(s) from Extn:101 to <sip:105@172.16.10.8:5060>
    11/09/2016 3:13:48 PM - [CM505001]: Endpoint Extn:101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for iPhone 15.1.1.22] PBX contact: [sip:101@172.16.10.8:5060]
    11/09/2016 3:13:48 PM - [CM500002]: Call(C:12): Info on incoming INVITE from Extn:101:

    Invite-IN Recv Req INVITE from 172.16.10.88:55557 tid=PjsXI0DYtKPUHxXHbHjhZzK0vj5mJZ-EEu Call-ID=DSb3ptlxGMi6WuqeowOykq857isF1Gzw:

    INVITE sip:105@172.16.10.8:5060 SIP/2.0

    Via: SIP/2.0/UDP 172.16.10.88:55557;rport=55557;branch=z9hG4bKPjsXI0DYtKPUHxXHbHjhZzK0vj5mJZ-EEu

    Max-Forwards: 70

    Contact: "Adam P" <sip:101@172.16.10.88:55557;inst="910ACA";rinstance=0-ucklvx54cflesxo4no4z7acrzrltdxkg;ob>

    To: <sip:105@172.16.10.8:5060>

    From: "Adam P"<sip:101@172.16.10.8:5060>;tag=fBX-hXnLjjfIa0-Ud-etXxj8XZBC9sKQ

    Call-ID: DSb3ptlxGMi6WuqeowOykq857isF1Gzw

    CSeq: 23443 INVITE

    Session-Expires: 1800

    Min-SE: 90

    Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS

    Content-Type: application/sdp

    Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="414d535c0e333a8425:cedf651fd64bd3287105f5a8b69ec438",uri="sip:105@172.16.10.8:5060",response="aae18d9faae24996b96e4a2ab9a0b77f",algorithm=MD5

    Supported: replaces, 100rel, timer, norefersub

    User-Agent: 3CXPhone for iPhone 15.1.1.22

    Content-Length: 310



    v=0

    o=- 3687655428 3687655428 IN IP4 172.16.10.88

    s=pjmedia

    b=AS:84

    t=0 0

    a=X-nat:0

    m=audio 4002 RTP/AVP 3 0 8 101

    c=IN IP4 172.16.10.88

    b=TIAS:64000

    b=AS:84

    a=rtcp:4003

    a=sendrecv

    a=rtpmap:3 GSM/8000

    a=rtpmap:0 PCMU/8000

    a=rtpmap:8 PCMA/8000

    a=rtpmap:101 telephone-event/8000

    a=fmtp:101 0-15

    11/09/2016 3:13:48 PM - [CM503001]: Call(C:12): Incoming call from Extn:101 to <sip:105@172.16.10.8:5060>

    Please help!
     
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