No Audio?

Discussion in '3CX Phone System - General' started by Anonymous, May 23, 2007.

  1. Anonymous

    Anonymous Guest

    I have a strange problem here.

    Current Setup:
    3CX and Exchange07 setup on same box with integration configured & 2 CISCO 7960 phones.

    The 2 phones can call and talk between each other, but once a call is sent to voicemail or if I manually dial the AA, I hear no audio and the call is subsequently dropped by the system. From the looks of the server logs, the call is being handed over to the Exchange Server IVR, but I hear nothing. Here is a copy of the log.

    Any suggestions?

    Log:
    08:08:01.296 StratLink::eek:nHangUp Call(C:9): MSExchIVR.SpecMenu(999) hung up call; reason: BYE

    08:07:58.296 MediaServerReporting::DTMFhandler from 'ippbx:0/MediaServer':DTMF (in-band) from 192.168.0.2:43876 detected.

    08:07:57.234 MediaServerReporting::DTMFhandler from 'ippbx:0/MediaServer':DTMF (in-band) from 192.168.0.2:43876 detected.

    08:07:56.562 CallLegImpl::eek:nConnected Call(C:9): Created audio channel for MSExchIVR.SpecMenu(999) (192.168.0.2:43876) with Media Server (192.168.0.2:7184)

    08:07:56.546 StratInOut::eek:nConnected Call(C:9): Setup completed for call from Ext.101 to MSExchIVR.SpecMenu(999)

    08:07:56.546 CallLegImpl::eek:nConnected Call(C:9): Created audio channel for Ext.101 :)23362) with Media Server (192.168.0.2:7182)

    08:07:56.484 CallConf::eek:nProvisional Call(C:9): got response from 999

    08:07:56.296 CallConf::eek:nIncoming Call(C:9): Incoming call from

    Ext.101 to sip:105@192.168.0.2


    Thanks,
    Brian
    http://www.jaydien.com
     
  2. Alexander

    Joined:
    Nov 10, 2006
    Messages:
    73
    Likes Received:
    0
    Hi Brian !

    I don't see from your log why call to the special menu (999, MS Exchange Welcome menu) has been dropped.

    Please repeat the situation and send log-files to me.

    Thanks in advance :)
     
  3. Anonymous

    Anonymous Guest

    Here it is again. I just made another call from extension 101 to 105 which went to voicemail. Is that what the special 999 menu is, voicemail?

    08:47:27.500 StratLink::eek:nHangUp Call(C:C): MSExchIVR.SpecMenu(999) hung up call; reason: BYE

    08:47:22.796 CallLegImpl::eek:nConnected Call(C:C): Created audio channel for MSExchIVR.SpecMenu(999) (192.168.0.2:63774) with Media Server (192.168.0.2:7198)

    08:47:22.781 StratInOut::eek:nConnected Call(C:C): Setup completed for call from Ext.101 to MSExchIVR.SpecMenu(999)

    08:47:22.781 CallLegImpl::eek:nConnected Call(C:C): Created audio channel for Ext.101 :)23164) with Media Server (192.168.0.2:7196)

    08:47:22.734 CallConf::eek:nProvisional Call(C:C): got response from 999

    08:47:22.531 CallConf::eek:nIncoming Call(C:C): Incoming call from Ext.101 to sip:105@192.168.0.2
     
  4. Alexander

    Joined:
    Nov 10, 2006
    Messages:
    73
    Likes Received:
    0
    Hi Brian !

    By the way... if you're creating a Digital Receptionist that has to be redirected to MS Exchange, please do not define (within 3CX Admin console) a name longer than 12 symbols for this Digital Receptionist.
     
  5. Anonymous

    Anonymous Guest

    Here is how my Digital Receptionist config looks:

    Virtual Extension number (Can not be in use as extension) 295
    Name: Day AA
    Description: Day AA
    Redirect to MS Exchange: Checked

    Do I need to have that extension specified anywhere in exchange. I.E. the dial plan?

    Alos, the "Special Voice Menu Extension Number" is set to 999 in 3CX. Does that also need to be specified in exchange?

    Brian
     
  6. Alexander

    Joined:
    Nov 10, 2006
    Messages:
    73
    Likes Received:
    0
    Hi Brian !

    Please send log-files (from the '<3CX PhoneSystem folder>\Data\Logs' folder) to us. Without logs I cannot tell anything :)

    What about 999; this DN can be used for both call to MS Exchange special menu and for voicemail saving, it's internal DN for the case of MS Exchange using.
     
  7. Alexander

    Joined:
    Nov 10, 2006
    Messages:
    73
    Likes Received:
    0
    wait... if you've created a Digital Receptionist with dialing number 295 within 3CX Admin console, you have to create an Auto Attendant with the same UM number within MS Exchange.

    Did you have a chance to have a look at 3CX Phone System/MS Exchange integration documentation ?
     
  8. Anonymous

    Anonymous Guest

    No I didn't. I had no idea that there was documentation like that available. Where can I find it?

    I'll make those auto attendant changes now. Also, where should I send the logs to?

    Brian
     
  9. Alexander

    Joined:
    Nov 10, 2006
    Messages:
    73
    Likes Received:
    0
    Please send your e-mail to mine one (alexander@3cx.com). I'll send the documentation to you. You can also send your log-files to this e-mail.
     

Share This Page