Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

No caller ID for outside transfers?

Discussion in '3CX Phone System - General' started by scythe000, Mar 13, 2012.

Thread Status:
Not open for further replies.
  1. scythe000

    Joined:
    Nov 8, 2011
    Messages:
    66
    Likes Received:
    0
    So, when the receptionists transfer a call to an outside line, the recipient only sees the internal extension, ie, '1001', not the phone number of the call they are transferring. Is there any ability to correct this?
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,092
    Likes Received:
    326
    How is she receiving these calls? Are they direct (from an outside trunk) to her, or transferred from another set? If from another set, is it a blind or attended transfer?
     
  3. scythe000

    Joined:
    Nov 8, 2011
    Messages:
    66
    Likes Received:
    0
    Blind transfer from outside line.
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,092
    Likes Received:
    326
    This seems to suggest checking to see if the reception line is set to support re-invites.

    http://www.3cx.com/forums/transferred-calls-using-transferers-id-rather-than-orginator-10540.html#p63934

    But also suggests using blind transfer, which you say you already are.

    It might also have something to do with the make/model, or settings on the receptionists set, you didn't say what it was.
     
  5. scythe000

    Joined:
    Nov 8, 2011
    Messages:
    66
    Likes Received:
    0
    They are using Polycom 550IPs.

    How can I check to see if re-invites are supported?
     
  6. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,092
    Likes Received:
    326
    In the 3CX extension options, I recall that being one of several options that you can select (tick boxes). As far as the set...I'm not familiar with that make/model. Hopefully someone else can supply additional information. The manual might be worth a look.
     
  7. scythe000

    Joined:
    Nov 8, 2011
    Messages:
    66
    Likes Received:
    0
    Found it. Support re-invites is checked.
     
  8. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,092
    Likes Received:
    326
    It may be a set issue. Here is someone having the same issue, same make set, different PBX.
    http://www.pbxinaflash.com/community/index.php?threads/yealink-t-26-transferring-callerid-with-call.11475/

    I'm not sure I agree with the DTMF link to the problem.
     
  9. scythe000

    Joined:
    Nov 8, 2011
    Messages:
    66
    Likes Received:
    0
    Hmm...I wonder if we could get a 3CX dev to confirm...
     
  10. albertc

    Joined:
    Nov 21, 2011
    Messages:
    89
    Likes Received:
    0
    Did you check the "Outbound caller ID" under the "Other" tap within the user Extension?
     
  11. scythe000

    Joined:
    Nov 8, 2011
    Messages:
    66
    Likes Received:
    0
    It's blank. Since we're talking about incoming external calls, I don't think it would apply, right?
     
Thread Status:
Not open for further replies.