No Caller ID v3.1.2434.0

Discussion in '3CX Phone System - General' started by Harry, Apr 1, 2008.

Thread Status:
Not open for further replies.
  1. Harry

    Joined:
    Apr 1, 2008
    Messages:
    7
    Likes Received:
    0
    Why am I using version 3 I hear you ask!

    Well I tried V3.1 some time ago on a SBS server. This worked ok, a few tempermental problems but I was unable to send my caller ID (this is a VoIP trunk)

    I have now set up a dedicated Win XP box just for 3CX, it has a static public IP address, no fire wall running V5.1. I have wasted weeks trying to get this to work properly with out success - no voice mail - no caller ID etc.

    So I have re-installed v3.1, the pbx works, the voice mail works. The only thing that does not is outbound caller Id. I have trawlled the forums but with out any success.

    Any clear suggestions will be welcome.
     
  2. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    I guess it is a joke.
    5.1 (4128+latest update) and such catastrophic malfunction... I don't believe you, sorry
    It is really better then 3.1 (except very specific cases)

    Why did you spend one week? You could post your questions here and we could be able to help you!

    It is really interesting what kind of problems did you meet with 5.1 installation.

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Harry

    Joined:
    Apr 1, 2008
    Messages:
    7
    Likes Received:
    0
    I was disappointed because the presentation looks alot better, but I just had no joy at all!
    Ok, as already stated, I am running WinXP with a public static IP. No firewall to block any ports. No NATing to confuse matters.

    1) the firewall test "The machine is on a public IP. Please check the FAQ for more information." ""agentAddr =...." which I can not find anything.
    2) I can not get voice mail to work at all. No attendant message, no recording, no mail attachmnnet sent via email
    3) On outgoing calls, only the VoIP account id is shown at the destination phone. (I have tried all the combinations I could find on the forum to set various fields, but with out success)

    You can understand my disappointment!
     
  4. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Excuse me, it is too much information at once.
    So, first question:
    What version did you install?
    Is it 4128+patch4287?

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. Harry

    Joined:
    Apr 1, 2008
    Messages:
    7
    Likes Received:
    0
    Sorry just trying to be clear!

    I installed 5.1.4128 and ran the updater, I didn't take note of the patch (but I did that today 1st April - no joke)
     
  6. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Ok.

    Any information about this issue.
    Logs (even copy/paste from Server Status page)

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. Harry

    Joined:
    Apr 1, 2008
    Messages:
    7
    Likes Received:
    0
    Not at the moment, as I wanted a working system and as per my orignal post I have re-installed v3.

    I will re-install v5.1 with the patch now....
     
  8. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    I don't force you to install 5.1. If functionality of v3.1 is acceptable then it is reasonably to use it.

    But it still really interesting what is stopping you to use 5.1.

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  9. Harry

    Joined:
    Apr 1, 2008
    Messages:
    7
    Likes Received:
    0
    Ok re-installed v5.1.4128 with <<< Update 3CXPhonesystem to version 5.1.4287 >>> then restored my backup.

    Just made a call which should go to voice mail. No attendent message and no email sent. Here is the staus log:
    21:22:39.227 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to VM:100
    21:22:39.177 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:01158759709@213.166.5.134:5060
    21:22:38.396 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:
    21:22:38.286 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(1): Calling: IVR:RecordMessage@[Dev]
    21:22:38.206 Line::printEndpointInfo [CM505003]: Provider:[MidasTelecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [MSSGW] Transport: [sip:82.29.210.191:5060]
    21:22:38.206 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to VM:100
    21:22:37.455 CallCtrl::eek:nIncomingCall [CM503001]: Call(1): Incoming call from 01158759709@(Ln.10001@MidasTelecom) to [sip:100@sip.smartitdev.com:5060;user=vmail]
    21:22:36.333 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to VM:100
    21:20:46.285 ClientRegs::eek:nSuccess [CM504004]: Registration succeeded for: 10001@MidasTelecom
     
  10. Harry

    Joined:
    Apr 1, 2008
    Messages:
    7
    Likes Received:
    0
    Hi Stephan, I checked the firewall function this morning, this is the first list of the message:
    Error (13) The machine is on a public IP. Please check the FAQ for more information. agentAddr = 87.230.29.162:4200

    I have read that this does not matter, is that correct?
     
  11. Harry

    Joined:
    Apr 1, 2008
    Messages:
    7
    Likes Received:
    0
    I made another test call, which should go to voice mail. The logs imply that the call did get routed to voice mail, but I could not hear any audio and the VoIP connection never hangs up.
    Here is the log:

    07:37:14.871 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:888@82.29.210.191:5100;user=phone
    07:37:14.100 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    07:33:47.874 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to VM:100
    07:33:47.824 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:01158759709@213.166.5.134:5060
    07:33:47.814 MediaServerReporting::SetRemoteParty [MS210003] C:1.1:Answer provided. Connection(transcoding mode):82.29.210.191:9000(9001)
    07:33:47.423 CallCtrl::eek:nLegConnected [CM503007]: Call(1): Device joined: sip:
    07:33:47.233 MediaServerReporting::SetRemoteParty [MS210000] C:1.1:Offer received. RTP connection: 213.166.5.134:22260(22261)
    07:33:47.213 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(1): Calling: IVR:RecordMessage@[Dev]
    07:33:47.213 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:100@sip.smartitdev.com:5060;user=vmail]
    07:33:47.183 CallLeg::setRemoteSdp Remote SDP is set for legC:1.1
    07:33:47.183 Line::printEndpointInfo [CM505003]: Provider:[MidasTelecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [MSSGW] Transport: [sip:82.29.210.191:5060]
    07:33:47.183 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to VM:100
    07:33:46.051 CallCtrl::eek:nIncomingCall [CM503001]: Call(1): Incoming call from 01158759709@(Ln.10001@MidasTelecom) to [sip:100@sip.smartitdev.com:5060;user=vmail]
    07:33:45.440 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10001 forwards to VM:100
    07:33:45.120 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:441158718990@82.29.210.191 SIP/2.0
    Via: SIP/2.0/UDP 213.166.5.130;branch=z9hG4bKb836.2d1bbd06.0
    Via: SIP/2.0/UDP 213.166.5.134:5060;branch=z9hG4bK1ADBF0821BB
    Max-Forwards: 14
    Record-Route: [sip:213.166.5.130;lr=on;ftag=609CBC6C-263C]
    Contact: [sip:01158759709@213.166.5.134:5060]
    To: [sip:441158718990@n.e164.org.uk]
    From: "01158759709"[sip:01158759709@213.166.5.134];tag=609CBC6C-263C
    Call-ID: 9261919E-FFB511DC-8987D4B2-5B8D3061@213.166.5.134
    CSeq: 101 INVITE
    Expires: 180
    Min-SE: 1800
    Allow: INVITE, BYE, CANCEL, ACK
    Date: Wed, 02 Apr 2008 06:33:42 gmt
    Supported: 100rel, timer, resource-priority, replaces
    Timestamp: 1207118022
    User-Agent: MSSGW
    Allow-Events: telephone-event
    Content-Length: 0
    Remote-Party-ID: [sip:01158759709@213.166.5.134];party=calling;screen=yes;privacy=off
     
Thread Status:
Not open for further replies.