No Caller ID

Discussion in 'iOS' started by lcpinel, Dec 6, 2010.

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  1. lcpinel

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    Hi,

    I've installed 3CX Phone in my iPhone 4 (firmware 4.2), and it's all ok but when I received a call in my iphone, it's no Caller ID. Instead, it appears my extension number. I mean, I've registrated with extension 105, and when I received a call from another internal extension or from an external number, it always appear as if the caller number is 105.

    It's a bug or a bad configuration issue?

    Thanks.

    Best regards.
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    exit the app once plz fuilly (no multi tasking) and restart.
    we heard that this will happen when the phone was in the backgrould for a long time.
    can you confirm when you start the app that the caller id will be presented?
     
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