No changes made, no extensions now regsiter

Discussion in '3CX Phone System - General' started by ethering, Jul 14, 2009.

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  1. ethering

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    Working awesome for months; suddenly none of the extensions register. No changes were made to the configuration. Trying 3cx softphone the result is:
    Attempting to connect [--deleted by me--]
    Using network interface 127.0.0.1
    Phone got as local port 54214
    RTP engine OK
    SIP engine OK
    Sound mic device OK
    Sound ring device OK
    Sound play device OK
    Phone is sending STUN request
    Phone connection failed, server not responding

    Looking at server logs, no registration attempts are shown for my extensions (100, 101, 102, 103). Firewall test passes. Same problem if I shut off the firewall on the server. All extensions were working fine until last week. One extension became unregistered and wouldn't register. Then a day later the others became unregistered. Has this happened to anyone else? Is my ISP suddenly blocking some ports as of last week? I can't figure out what has changed on the network.

    This is the startup log (there is no activity at all if I try to register an extension):

    12:37:11.520 [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:801@127.0.0.1:40600;rinstance=c467baafac595617/801]
    12:37:11.512 [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:800@127.0.0.1:40600;rinstance=e9c9d756d283ac27/800]
    12:37:11.425 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=29e1a74105cc2672/999]
    12:37:09.318 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=96af6b55c1f7c2d0/*1]
    12:37:09.258 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=2ce9de569ec43fa0/*0]
    12:37:08.674 [CM504002]: Ext.*1: a contact is unregistered. Contact(s): []
    12:37:08.629 [CM504002]: Ext.*0: a contact is unregistered. Contact(s): []
    12:37:04.786 [CM504001]: Ext.704: new contact is registered. Contact(s): [sip:704@127.0.0.1:40300;rinstance=b87facb8cfc86381/704]
    12:37:04.776 [CM504001]: Ext.703: new contact is registered. Contact(s): [sip:703@127.0.0.1:40300;rinstance=8695fe3a795536c3/703]
    12:37:04.764 [CM504001]: Ext.702: new contact is registered. Contact(s): [sip:702@127.0.0.1:40300;rinstance=743c631ae71b0ae7/702]
    12:37:04.748 [CM504001]: Ext.701: new contact is registered. Contact(s): [sip:701@127.0.0.1:40300;rinstance=dc04b0634dc3801b/701]
    12:37:04.741 [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:700@127.0.0.1:40300;rinstance=78809b63ce01bfe5/700]
    12:36:58.528 [CM504008]: Fax Service: registered as sip:888@--deleted by me--:5060 with contact sip:888@--deleted by me--:5100;user=phone
    12:36:55.445 *** Connected to XENU:5482/CallManager at 127.0.0.1:5482 ***
    12:36:55.440 [CM112000] Media Server is connected
    12:36:54.378 [CM504002]: Ext.801: a contact is unregistered. Contact(s): []
    12:36:54.376 [CM504002]: Ext.800: a contact is unregistered. Contact(s): []
    12:36:54.374 [CM504002]: Ext.999: a contact is unregistered. Contact(s): []
    12:36:53.859 [CM504002]: Ext.801: a contact is unregistered. Contact(s): []
    12:36:53.852 [CM504002]: Ext.800: a contact is unregistered. Contact(s): []
    12:36:53.838 [CM504002]: Ext.999: a contact is unregistered. Contact(s): []
    12:36:52.557 [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    12:36:52.049 [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone
    12:36:49.784 [CM504002]: Ext.704: a contact is unregistered. Contact(s): []
    12:36:49.781 [CM504002]: Ext.703: a contact is unregistered. Contact(s): []
    12:36:49.777 [CM504002]: Ext.702: a contact is unregistered. Contact(s): []
    12:36:49.774 [CM504002]: Ext.701: a contact is unregistered. Contact(s): []
    12:36:49.720 [CM504002]: Ext.700: a contact is unregistered. Contact(s): []
    12:36:49.259 [CM504002]: Ext.704: a contact is unregistered. Contact(s): []
    12:36:49.253 [CM504002]: Ext.703: a contact is unregistered. Contact(s): []
    12:36:49.242 [CM504002]: Ext.702: a contact is unregistered. Contact(s): []
    12:36:49.233 [CM504002]: Ext.701: a contact is unregistered. Contact(s): []
    12:36:49.216 [CM504002]: Ext.700: a contact is unregistered. Contact(s): []
    12:36:46.578 *** Server shut down ***
    12:36:46.578 *** Server started ***
    12:33:56.348 [CM504008]: Fax Service: registered as sip:888@--deleted by me--6:5060 with contact sip:888@--deleted by me--:5100;user=phone
    12:28:56.184 [CM504008]: Fax Service: registered as sip:888@--deleted by me--:5060 with contact sip:888@--deleted by me--:5100;user=phone
    12:23:56.018 [CM504008]: Fax Service: registered as sip:888@--deleted by me--:5060 with contact sip:888@--deleted by me--:5100;user=phone
    12:19:33.908 [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:801@127.0.0.1:40600;rinstance=eb91c54196eb8142/801]
    12:19:33.899 [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:800@127.0.0.1:40600;rinstance=cfcc3d3e7b0efa98/800]
    12:19:33.894 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=42f257f3cea39e6d/999]
    12:19:22.698 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=e713b9f7d37892d2/*1]
    12:19:22.687 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=bdcfaeecc51a61f0/*0]
    12:19:22.257 [CM504001]: Ext.704: new contact is registered. Contact(s): [sip:704@127.0.0.1:40300;rinstance=a5e225ee88ab9c42/704]
    12:19:22.244 [CM504001]: Ext.703: new contact is registered. Contact(s): [sip:703@127.0.0.1:40300;rinstance=95e3c8cbd8911a87/703]
    12:19:22.237 [CM504001]: Ext.702: new contact is registered. Contact(s): [sip:702@127.0.0.1:40300;rinstance=23557007f0f58fb5/702]
    12:19:22.150 [CM504001]: Ext.701: new contact is registered. Contact(s): [sip:701@127.0.0.1:40300;rinstance=4618370229ffc20f/701]
    12:19:22.116 [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:700@127.0.0.1:40300;rinstance=1513632401ad8c86/700]
    12:19:16.119 *** Connected to XENU:5482/CallManager at 127.0.0.1:5482 ***
    12:19:16.116 [CM112000] Media Server is connected
    12:19:01.268 [CM504004]: Registration succeeded for: 10001@Inphonex
    12:19:01.210 [CM504004]: Registration succeeded for: 10000@Unlimitel
    12:19:01.104 [CM504003]: Sent registration request for 10001@Inphonex
    12:19:01.103 [CM504003]: Sent registration request for 10000@Unlimitel
    12:19:01.012 IP(s) added:[--deleted by me--]
    12:18:55.872 [CM504008]: Fax Service: registered as sip:888@--deleted by me--:5060 with contact sip:888@--deleted by me--:5100;user=phone
    12:18:55.473 [CM504004]: Registration succeeded for: 10001@Inphonex
    12:18:55.291 [CM504004]: Registration succeeded for: 10000@Unlimitel
    12:18:54.999 [CM504003]: Sent registration request for 10001@Inphonex
    12:18:54.997 [CM504003]: Sent registration request for 10000@Unlimitel
    12:18:53.341 [CM506002]: Resolved SIP external IP:port (--deleted by me--:5060) on Transport --deleted by me--:5060
    12:18:53.264 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport --deleted by me--:5060
    12:18:51.015 [CM501007]: *** Started Calls Controller thread ***
    12:18:51.014 [CM501006]: Default Local IP address: [--deleted by me--]
    12:18:50.948 [CM501002]: Version: 7.1.7060.0
    12:18:50.947 [CM501001]: Start 3CX PhoneSystem Call Manager
    12:18:50.664 Unknown system [DBProvider] tries to connect!
    12:18:50.567 [CM501009]: License Info: Loaded Succeeded
     
  2. leejor

    leejor Well-Known Member

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    I don't see any "real" IP addresses in the logs, just 127.0.0.1, that's a bit of a concern.
    Do your sets each have a fixed IP? Could there be a network problem, can you unplug a set and plug in a PC and PING the 3CX IP? Maybe a router or switch problem?
     
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