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No CTI after upgrade to sp3

Discussion in '3CX Phone System - General' started by powercomp, Nov 18, 2013.

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  1. powercomp

    Aug 22, 2012
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    Anybody else having this problem?
    With Grandstream GXP-2124 (fw 5.32 which made CTI work on v12) after upgrading to sp3 CTI stopped working.

    ... tried reregister, reboot, and reprovision; No luck.

    Essentially, sp3 rendered 3CXPhone useless.
    Partner support ticket is opened pending reply...

    David N
    Certified Partner
  2. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

    Feb 15, 2013
    Likes Received:
    Hi David,

    SP3 is not released yet so you cannot be on SP3, what you should be on is SP2. What you can do to see whats wrong is:

    1. Log in to the 3CX Management Console and update your firmware by going to the Phones node>> Select your phone and then Click on "Upgrade Firmware.
    2. Check the status of your Grandstream templates by going to Settings>> Phone Provisioning>> Templates
    3. Upgrade your templates by going to 3CX Phone System Updates, Selecting your templates and then click on "Download Selected".
    4. Reset your phones back to factory status and then try to reprovision them again and use CTI.

    If the above fails please let me know and we will make the necessary arrangements for a deeper investigation into the matter. If you have any further inquiries or questions please feel free to contact us.

    Best Regards
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