No dial tone when a line is open

Discussion in 'Windows' started by rjm2884, Mar 13, 2018.

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  1. rjm2884

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    On the Windows client, we don't get a dial tone when we open the line. On the Mac client, dial tone works each time.
    Any ideas?
     
  2. craigreilly

    craigreilly Well-Known Member

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    Is this really needed? The Open Line feature doesn't really do anything in VoIP. The call does not start when you begin dialing or take the phone off hook. It starts when you hit SEND. All instructions are then sent to the Server for processing.
    This fake dial tone does nothing on the Mac.
     
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  3. rjm2884

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    Craig thanks for the clarification. We just needed to confirm if this was a bug or an error on our end.
     
  4. craigreilly

    craigreilly Well-Known Member

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    It is possible it is a bug - but as long as the device is making outbound calls and receiving them, I would call it a-ok! :)
     
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  5. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    @rjm2884
    Craig is right - the dialtone (together with touchtones, busy tone and even ringtone) is just a simple audio feedback to the user. Part of the call are the ringback and in-band DTMFs.
     
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  6. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    We'll consider adding this to all our clients at some point.
     
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