No hold music with Snom M9 and 3CX

Discussion in '3CX Phone System - General' started by kent, Aug 16, 2010.

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  1. kent

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    Hi

    I have configured Snom M9 with 3CX and I can make and receive calls and transfer etc. The only problem so far is that when I put a call on hold using the M9, there is no hold music. I have configured 3CX to deliver audio but that hasn't made a difference.

    I have configured a Grandstream GXP2000 to the same 3CX server and that plays hold music correctly.

    Snom Firmware version = SIP=9.1.75 DCM=GLOBALNETFTCL14N20100611,JUL 01 2009
    3CX version = 9.13545 with SP1

    Any help will be sincerely appreciated.
     
  2. kent

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    Hi

    I know these phones aren't supported/tested but any help or tips would be greatly appreciated.
     
  3. snom78

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    Select "Server Type"->Opera 4IP. It should work then. See this:

    http://forum.snom.com/index.php?showtopic=4835
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    i can confirm that this fix the issue, maybe you have to restart the base!
    Still hoping for the day there will be a 3cx server type, or just call it RFC Server would be fine
     
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  5. kent

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    Hi. I have now made the change. Thanks for the info.
     
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