No Inbound Audio + Can't Call Ext-to-Ext?

Discussion in '3CX Phone System - General' started by sbonner, Jun 19, 2013.

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  1. sbonner

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    I have really been hitting my head against the wall on this one. I simply can not figure out what may be causing this issue.

    Symptoms:

    We installed a new router the other day. Calls were tested AFTER the installation and confirmed to work. There were no apparant issues.

    This morning, any kind of call (outgoing or incoming) did not have any sort of inbound audio. Could not even hear the ringing tone. However, the calls -are- placed and people can pick them up.
    Extension to extension calls give a busy signal and don't place at all.
    There is the possibility that a call that comes into the system but is then forwarded to a CELL PHONE -does- have inbound audio. (What?)

    I have attempted DMZing the router and painstakingly re-forwarding the ports to no avail. Even if this is the issue, I don't understand why it would be blocking the extension-to-extension calls. I rebooted the phones, the services, and the server.

    I really don't know where else to go on this issue and I don't what's going on with all the Park Orb/Conf messages in the following log, but I suspect they may be related.

    Posting here in the in the hopes someone may have an inkling as to what's going on.

    Following is a server activity log immediately following an attempted ext-to-ext call, from the time the server was rebooted:

    Code:
    19-Jun-2013 12:28:34.786	[CM504002]: Endpoint Conf:7004: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:34.785	[CM504002]: Endpoint Conf:7003: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:34.785	[CM504002]: Endpoint Conf:7002: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:34.784	[CM504002]: Endpoint Conf:7001: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:34.782	[CM504002]: Endpoint Conf:7000: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:34.492	[EC100006]: Connection with Conference server is lost
    19-Jun-2013 12:28:32.374	[CM504010]: Fax Service: Fax.8888 unregistered contact sip:8888:5100;user=phone
    19-Jun-2013 12:28:30.911	[CM504002]: Endpoint Ivr:RecordFile: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.910	[CM504002]: Endpoint Ivr:PlayFile: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.910	[CM504002]: Endpoint Ivr:MakeCall: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.910	[CM504002]: Endpoint Ivr:IVRForward: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.910	[CM504002]: Endpoint Ivr:EndCall: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.909	[CM504002]: Endpoint Ivr:8001: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.907	[CM504002]: Endpoint Ivr:7777: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.904	[CM504002]: Endpoint Ivr:HOL: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.902	[CM504002]: Endpoint VMail:9999: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:30.407	[EC100004]: Connection with IVR server is lost
    19-Jun-2013 12:28:29.604	[EC100002] Connection with media server is lost
    19-Jun-2013 12:28:25.757	[CM504002]: Endpoint ParkOrb:*777: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.240	[CM504002]: Endpoint ParkOrb:SP9: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.148	[CM504002]: Endpoint ParkOrb:SP8: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.147	[CM504002]: Endpoint ParkOrb:SP7: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.147	[CM504002]: Endpoint ParkOrb:SP6: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.147	[CM504002]: Endpoint ParkOrb:SP5: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.146	[CM504002]: Endpoint ParkOrb:SP4: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.144	[CM504002]: Endpoint ParkOrb:SP3: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.141	[CM504002]: Endpoint ParkOrb:SP2: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.140	[CM504002]: Endpoint ParkOrb:SP1: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.139	[CM504002]: Endpoint ParkOrb:SP0: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.137	[CM504002]: Endpoint ParkOrb:*1: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:25.135	[CM504002]: Endpoint ParkOrb:*0: a contact is unregistered. Contact(s): []
    19-Jun-2013 12:28:24.878	[EC100005]: Connection with Parking Orbit server is lost
    19-Jun-2013 12:28:23.605	[EC100007]: External application [101Mobility-3CX:0/QueueManager] is disconnected:
    19-Jun-2013 12:26:35.374	Leg L:4.2[VMail] is terminated: Cause: BYE from PBX
    19-Jun-2013 12:26:35.374	[CM503008]: Call(C:4): Call is terminated
    19-Jun-2013 12:26:35.372	Leg L:4.1[Line:10000<<CELL-NUMBER] is terminated: Cause: BYE from IP:5060
    19-Jun-2013 12:26:27.970	Currently active calls - 1: [4]
    19-Jun-2013 12:25:57.965	Currently active calls - 1: [4]
    19-Jun-2013 12:25:25.960	Currently active calls - 1: [4]
    19-Jun-2013 12:25:13.624	[CM503007]: Call(C:4): VMail:9999 has joined, contact <sip:9999@127.0.0.1:40600>
    19-Jun-2013 12:25:13.624	[CM503007]: Call(C:4): Line:10000<<CELL-NUMBER has joined, contact <sip:key@px3.nexvortex.com:5060>
    19-Jun-2013 12:25:13.620	L:4.2[VMail] has joined to L:4.1[Line:10000<<CELL-NUMBER]
    19-Jun-2013 12:25:13.620	NAT/ALG check:L:4.2[VMail] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
    19-Jun-2013 12:25:13.420	[CM503025]: Call(C:4): Calling T:VMail:9999@[Dev:sip:9999@IP:40600;rinstance=267a511582b1636a] for L:4.1[Line:10000<<CELL-NUMBER]
    19-Jun-2013 12:25:13.401	[CM503027]: Call(C:4): From: Line:10000<<CELL-NUMBER ("WIRELESS CALLER" <sip:CELL-NUMBER@3CX-SERVER-IP:5060>)  to  T:VMail:9999@[Dev:sip:9999@IP:40600;rinstance=267a511582b1636a]
    19-Jun-2013 12:25:13.401	[CM503004]: Call(C:4): Route 1: from L:4.1[Line:10000<<CELL-NUMBER] to T:VMail:9999@[Dev:sip:9999@IP:40600;rinstance=267a511582b1636a]
    19-Jun-2013 12:25:13.401	[CM505003]: Provider:[Nex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX (digium)] PBX contact: [sip:key@IP:5060]
    19-Jun-2013 12:25:13.396	[CM503001]: Call(C:4): Incoming call from Line:10000<<CELL-NUMBER to <sip:9999@IP:5060>
    19-Jun-2013 12:25:13.396	Line limit check: Current # of calls for line Lc:10000(@Nex[<sip:key@px3.nexvortex.com:5060>]) is 1; limit is 4
    19-Jun-2013 12:25:13.396	NAT/ALG check:L:4.1[Line:10000<<CELL-NUMBER] REQUEST 'INVITE' - some of SIP/SDP headers may contain inconsistent information or modified by intermediate hop
    			   SIP proxy detected:
    			      Via:SIP/2.0/UDP IP:5060;branch=z9hG4bK854e.b8f89b54.0
    			      Via:SIP/2.0/UDP IP:5060;branch=z9hG4bK-ed510-51c1e977-ef8bb3f-8bcd6d1
    			   Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    			      Media session IP: IP
    			      Received from: IP
    19-Jun-2013 12:25:13.317	[CM503012]: Inbound any hours rule (unnamed) for 10000 forwards to DN:9999
    19-Jun-2013 12:24:56.171	Leg L:3.2[VMail] is terminated: Cause: BYE from PBX
    19-Jun-2013 12:24:56.170	[CM503008]: Call(C:3): Call is terminated
    19-Jun-2013 12:24:56.167	Leg L:3.1[Extn] is terminated: Cause: BYE from IP:5060
    19-Jun-2013 12:24:55.958	Currently active calls - 1: [3]
    19-Jun-2013 12:24:44.232	[CM503007]: Call(C:3): VMail:9999 has joined, contact <sip:9999@IP:40600>
    19-Jun-2013 12:24:44.231	[CM503007]: Call(C:3): Extn:1000 has joined, contact <sip:1000@IP:5060>
    19-Jun-2013 12:24:44.229	L:3.2[VMail] has joined to L:3.1[Extn]
    19-Jun-2013 12:24:44.229	NAT/ALG check:L:3.2[VMail] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
    19-Jun-2013 12:24:44.079	[CM503025]: Call(C:3): Calling T:VMail:9999@[Dev:sip:9999@IP:40600;rinstance=267a511582b1636a] for L:3.1[Extn]
    19-Jun-2013 12:24:44.030	[CM503027]: Call(C:3): From: Extn:1000 ("NAME" <sip:1000@192.168.1.79:5060>)  to  T:VMail:9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=267a511582b1636a]
    19-Jun-2013 12:24:44.030	[CM503004]: Call(C:3): Route 1: from L:3.1[Extn] to T:VMail:9999@[Dev:sip:9999@IP:40600;rinstance=267a511582b1636a]
    19-Jun-2013 12:24:44.029	[CM503001]: Call(C:3): Incoming call from Extn:1000 to <sip:9999@IP:5060>
    19-Jun-2013 12:24:44.029	NAT/ALG check:L:3.1[Extn] REQUEST 'INVITE' - some of SIP/SDP headers may contain inconsistent information or modified by intermediate hop
    			   SIP contact header is not equal to the SIP packet source(IP:port):
    			      Contact address:IP:5060
    			      Received from :IP:5060
    			   Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    			      Media session IP: IP
    			      Received from: IP
    19-Jun-2013 12:24:40.838	Leg L:1.1[Line:10000<<xxx] is terminated: Cause: BYE from PBX
    19-Jun-2013 12:24:40.838	[CM503008]: Call(C:1): Call is terminated
    19-Jun-2013 12:24:40.836	Leg L:1.2[Extn] is terminated: Cause: BYE from IP:5060
    19-Jun-2013 12:24:32.633	[MS105000] C:2.1: No RTP packets were received:remoteAddr=127.0.0.1:32000,extAddr=0.0.0.0:0,localAddr=IP:7012
    19-Jun-2013 12:24:32.103	Leg L:2.2[Line:10000>>1+###########] is terminated: Cause: 487 Request Terminated/INVITE from IP:5060
    19-Jun-2013 12:24:31.964	Leg L:1.5[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.1.168:5060
    19-Jun-2013 12:24:31.963	[CM503003]: Call(C:1): Call to <sip:1001@IP:5060> has failed; Cause: 487 Request Terminated/INVITE from IP:5060
    19-Jun-2013 12:24:31.935	Leg L:1.6[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.1.182:5060
    19-Jun-2013 12:24:31.934	[CM503003]: Call(C:1): Call to <sip:1004@IP:5060> has failed; Cause: 487 Request Terminated/INVITE from IP:5060
    19-Jun-2013 12:24:31.921	Leg L:1.4[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.1.191:5060
    19-Jun-2013 12:24:31.920	[CM503003]: Call(C:1): Call to <sip:1003@IP:5060> has failed; Cause: 487 Request Terminated/INVITE from IP:5060
    19-Jun-2013 12:24:31.920	[CM503008]: Call(C:2): Call is terminated
    19-Jun-2013 12:24:31.919	Leg L:2.1[Extn] is terminated: Cause: CANCEL from 127.0.0.1:5488
    19-Jun-2013 12:24:31.918	Leg L:1.3[Extn] is terminated: Cause: 487 Request Terminated/INVITE fromIP:5488
    19-Jun-2013 12:24:31.917	[CM503003]: Call(C:1): Call to <sip:1000@3CX-SERVER-IP:5060> has failed; Cause: 487 Request Terminated/INVITE from IP:5488
    19-Jun-2013 12:24:31.864	Leg L:1.7[Extn] is terminated: Cause: 487 Request Terminated/INVITE from IP:5060
    19-Jun-2013 12:24:31.863	[CM503003]: Call(C:1): Call to <sip:1006@192.168.1.79:5060> has failed; Cause: 487 Request Terminated/INVITE from IP:5060
    19-Jun-2013 12:24:31.721	[CM503007]: Call(C:1): Extn:1000 has joined, contact <sip:1000@IP:5060>
    19-Jun-2013 12:24:31.720	[CM503007]: Call(C:1): Line:10000<<pz9325CZak has joined, contact <sip:key@px3.nexvortex.com:5060>
    19-Jun-2013 12:24:31.718	L:1.2[Extn] has joined to L:1.1[Line:10000<<pz9325CZak]
    19-Jun-2013 12:24:31.718	NAT/ALG check:L:1.2[Extn] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop
    			   SIP contact header is not equal to the SIP packet source(IP:port):
    			      Contact address:IP:5060
    			      Received from :IP:5060
    			   Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    			      Media session IP:IP
    			      Received from:IP
    19-Jun-2013 12:24:29.162	[CM505003]: Provider:[Nex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX (digium)] PBX contact: [sip:key@IP:5060]
    19-Jun-2013 12:24:26.934	[CM503025]: Call(C:2): Calling T:Line:10000>>CELL-NUMBER@[Dev:sip:key@px3.nexvortex.com:5060] for L:2.1[Extn]
    19-Jun-2013 12:24:26.812	[CM503027]: Call(C:2): From: Extn:1000 ("ATSnexgen" <sip:key@3CX-SERVER-IP:5060>)  to  T:Line:10000>>CELL-NUMBER@[Dev:sip:key@px3.nexvortex.com:5060]
    19-Jun-2013 12:24:26.812	[CM503004]: Call(C:2): Route 1: from L:2.1[Extn] to T:Line:10000>>CELL-NUMBER@[Dev:sip:key@px3.nexvortex.com:5060]
    19-Jun-2013 12:24:26.812	Line limit check: Current # of calls for line Lc:10000(@Nex[<sip:key@px3.nexvortex.com:5060>]) is 1; limit is 4
    19-Jun-2013 12:24:26.812	Call(C:2): Call from Extn:1000 to CELL-NUMBER matches outbound rule 'Rule for Nex'
    19-Jun-2013 12:24:26.811	[CM503001]: Call(C:2): Incoming call from Extn:1000 to <sip:CELL-NUMBER@3CX-SERVER-IP:5060>
    19-Jun-2013 12:24:26.810	NAT/ALG check:L:2.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    19-Jun-2013 12:24:26.809	NAT/ALG check:L:2.1[Extn] REQUEST 'INVITE' - basic check passed. No information for extended checks
    19-Jun-2013 12:24:26.456	[CM503025]: Call(C:1): Calling 
    19-Jun-2013 12:24:26.443	.... Ringing Ring Group... (Poster Edits)
    19-Jun-2013 12:24:26.319	[CM505003]: Provider:[Nex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Asterisk PBX (digium)] PBX contact: [sip:key@IP:5060]
    19-Jun-2013 12:24:26.312	[CM503001]: Call(C:1): Incoming call from Line:10000<<xxx to <sip:8000@IP:5060>
    19-Jun-2013 12:24:26.311	Line limit check: Current # of calls for line Lc:10000(@Nex[<sip:key@px3.nexvortex.com:5060>]) is 1; limit is 4
    19-Jun-2013 12:24:26.311	NAT/ALG check:L:1.1[Line:10000<<xxx] REQUEST 'INVITE' - some of SIP/SDP headers may contain inconsistent information or modified by intermediate hop
    			   SIP proxy detected:
    			      Via:SIP/2.0/UDP IP:5060;branch=xxx
    			      Via:SIP/2.0/UDP IP:5060;branch=xxx;rport=5060
    			   Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):
    			      Media session IP: IP
    			      Received from: IP
    19-Jun-2013 12:24:26.009	[CM503012]: Inbound any hours rule (unnamed) for 10000 forwards to DN:8000
    19-Jun-2013 12:24:06.011	[CM504001]: Endpoint Extn:1006: new contact is registered. Contact(s): [sip:1006@IP:5060 / 1006]
    19-Jun-2013 12:22:34.426	[CM504001]: Endpoint Extn:1002: new contact is registered. Contact(s): [sip:1002@IP:5065 / 1002]
    19-Jun-2013 12:22:31.400	[CM504001]: Endpoint Ivr:RecordFile: new contact is registered. Contact(s): [sip:RecordFile@IP:40600 / RecordFile]
    19-Jun-2013 12:22:31.400	[CM504001]: Endpoint Ivr:PlayFile: new contact is registered. Contact(s): [sip:PlayFile@IP:40600 / PlayFile]
    19-Jun-2013 12:22:31.400	[CM504001]: Endpoint Ivr:MakeCall: new contact is registered. Contact(s): [sip:MakeCall@IP:40600 / MakeCall]
    19-Jun-2013 12:22:31.399	[CM504001]: Endpoint Ivr:IVRForward: new contact is registered. Contact(s): [sip:IVRForward@IP:40600 / IVRForward]
    19-Jun-2013 12:22:31.399	[CM504001]: Endpoint Ivr:EndCall: new contact is registered. Contact(s): [sip:EndCall@IP:40600 / EndCall]
    19-Jun-2013 12:22:31.399	[CM504001]: Endpoint Ivr:8001: new contact is registered. Contact(s): [sip:8001@IP:40600 / 8001]
    19-Jun-2013 12:22:31.396	[CM504001]: Endpoint Ivr:7777: new contact is registered. Contact(s): [sip:7777@IP:40600 / 7777]
    19-Jun-2013 12:22:31.390	[CM504001]: Endpoint Ivr:HOL: new contact is registered. Contact(s): [sip:HOL@IP:40600 / HOL]
    19-Jun-2013 12:22:31.385	[CM504001]: Endpoint VMail:9999: new contact is registered. Contact(s): [sip:9999@IP:40600 / 9999]
    19-Jun-2013 12:22:30.379	[CM504001]: Endpoint ParkOrb:SP9: new contact is registered. Contact(s): [sip:SP9@IP:40000 / SP9]
    19-Jun-2013 12:22:29.890	[CM504001]: Endpoint ParkOrb:SP8: new contact is registered. Contact(s): [sip:SP8@IP:40000 / SP8]
    19-Jun-2013 12:22:29.890	[CM504001]: Endpoint ParkOrb:SP7: new contact is registered. Contact(s): [sip:SP7@IP:40000 / SP7]
    19-Jun-2013 12:22:29.890	[CM504001]: Endpoint ParkOrb:SP6: new contact is registered. Contact(s): [sip:SP6@IP:40000 / SP6]
    19-Jun-2013 12:22:29.890	[CM504001]: Endpoint ParkOrb:SP5: new contact is registered. Contact(s): [sip:SP5@IP:40000 / SP5]
    19-Jun-2013 12:22:29.889	[CM504001]: Endpoint ParkOrb:SP4: new contact is registered. Contact(s): [sip:SP4@IP:40000 / SP4]
    19-Jun-2013 12:22:29.887	[CM504001]: Endpoint ParkOrb:SP3: new contact is registered. Contact(s): [sip:SP3@IP:40000 / SP3]
    19-Jun-2013 12:22:29.885	[CM504001]: Endpoint ParkOrb:SP2: new contact is registered. Contact(s): [sip:SP2@IP:40000 / SP2]
    19-Jun-2013 12:22:29.880	[CM504001]: Endpoint ParkOrb:SP1: new contact is registered. Contact(s): [sip:SP1@IP:40000 / SP1]
    19-Jun-2013 12:22:29.876	[CM504001]: Endpoint ParkOrb:SP0: new contact is registered. Contact(s): [sip:SP0@IP:40000 / SP0]
    19-Jun-2013 12:22:29.872	[CM504001]: Endpoint ParkOrb:*1: new contact is registered. Contact(s): [sip:*1@IP:40000 / *1]
    19-Jun-2013 12:22:29.869	[CM504001]: Endpoint ParkOrb:*0: new contact is registered. Contact(s): [sip:*0@IP:40000 / *0]
    19-Jun-2013 12:22:29.866	[CM504001]: Endpoint ParkOrb:*777: new contact is registered. Contact(s): [sip:*777@IP:40000 / *777]
    19-Jun-2013 12:22:28.474	[CM504001]: Endpoint Conf:7004: new contact is registered. Contact(s): [sip:7004@IP:40300 / 7004]
    19-Jun-2013 12:22:28.474	[CM504001]: Endpoint Conf:7003: new contact is registered. Contact(s): [sip:7003@IP:40300 / 7003]
    19-Jun-2013 12:22:28.474	[CM504001]: Endpoint Conf:7002: new contact is registered. Contact(s): [sip:7002@IP:40300 / 7002]
    19-Jun-2013 12:22:28.472	[CM504001]: Endpoint Conf:7001: new contact is registered. Contact(s): [sip:7001@IP:40300 / 7001]
    19-Jun-2013 12:22:28.467	[CM504001]: Endpoint Conf:7000: new contact is registered. Contact(s): [sip:7000@IP:40300 / 7000]
    19-Jun-2013 12:22:26.084	[CM504004]: Registration succeeded for: Lc:10000(@Nex[<sip:key@px3.nexvortex.com:5060>])
    19-Jun-2013 12:22:25.863	[CM504003]: Sent registration request for Lc:10000(@Nex[<sip:key@px3.nexvortex.com:5060>])
    19-Jun-2013 12:22:25.763	IP(s) added:[IP]
    19-Jun-2013 12:22:23.726	[CM504001]: Endpoint Extn:1000: new contact is registered. Contact(s): [sip:1000@IP:5060 / 1000,sip:1000@127.0.0.1:5488 / 1000]
    19-Jun-2013 12:22:23.723	[CM504001]: Endpoint Ivr:DialCode: new contact is registered. Contact(s): [sip:DialCode@IP:5488 / DialCode]
    19-Jun-2013 12:22:22.396	[CM504004]: Registration succeeded for: Lc:10000(@Nex[<sip:key@px3.nexvortex.com:5060>])
    19-Jun-2013 12:22:21.658	[CM504008]: Fax Service: Fax.8888 registered as sip:8888@127.0.0.1:5060 with contact sip:8888@IP:5100;user=phone
    19-Jun-2013 12:22:21.619	[CM504001]: Endpoint Extn:1001: new contact is registered. Contact(s): [sip:1001@IP:5060 / 1001]
    19-Jun-2013 12:22:21.178	[EC200002]: Media server is connected:
        application:101Mobility-3CX:0/MediaServer
        local:IP:5482
        remote:IP:49175
    19-Jun-2013 12:22:20.179	[CM504001]: Endpoint Extn:1003: new contact is registered. Contact(s): [sip:1003@PHONE-IP:5060 / 1003]
    19-Jun-2013 12:22:18.560	[CM504001]: Endpoint Extn:1007: new contact is registered. Contact(s): [sip:1007@127.0.0.1:59330 / 1007]
    19-Jun-2013 12:22:18.019	[CM504001]: Endpoint Extn:1000: new contact is registered. Contact(s): [sip:1000@PHONE-IP:5060 / 1000]
    19-Jun-2013 12:22:17.990	[CM504001]: Endpoint Extn:1004: new contact is registered. Contact(s): [sip:1004@PHONE-IP:5060 / 1004]
    19-Jun-2013 12:22:17.651	[CM504003]: Sent registration request for Lc:10000(@Nex[<sip:key@px3.nexvortex.com:5060>])
    19-Jun-2013 12:22:17.610	[CM506002]: Resolved SIP external IP:port (external IP:5060) on Transport 192.168.1.79:5060
    19-Jun-2013 12:22:17.534	[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 198.50.247.220:3478 over Transport 192.168.1.79:5060
    19-Jun-2013 12:22:15.933	[CM501006]: Default Local IP address: [SERVER-IP]
    19-Jun-2013 12:22:15.932	[CM501002]: Version: 11.0.28862.0
    19-Jun-2013 12:22:15.932	[CM501001]: Start 3CX PhoneSystem Call Manager
    19-Jun-2013 12:22:15.910	[CM501009]: License Info: Loaded Succeeded
    19-Jun-2013 12:22:15.703	[CM501007]: *** Started Calls Controller thread ***
    
     
  2. leejor

    leejor Well-Known Member

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    Since all of the problems began after you replaced the router, it's assumed that the new router is the issue. What make/modelis it, there may be some features that require being disabled.

    This part looks to be a clue as to the problem..


    Out of curiosity, does the 3CX Firewall Checker pass?
     
  3. sbonner

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    Yes, the Firewall Checker did pass.

    We changed ISPs recently as well so I am investigating that as a potential problem. I will update with information if that corrects the problem.

    THis may or may not be relevant: While I was out, half of the 3CX services (including the main Phone System service) simply stopped. I restarted them, but I could not find a cause. There was nothing in Event Viewer.
     
  4. sbonner

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    Updating this.

    This was self-resolved after restarting the services three separate times.
     
  5. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

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    Would be really useful to know what type of router you are seeing this issue with please (helps us all experience-wise ...) ...

    I have seen this type of thing happen with Draytek routers, where long registration periods (hours or days) are set on the SIP Trunk groups ... Unless there is constant call traffic, the firewall can lose port mapping and block incoming traffic (happens especially overnight outside of business hours). We got round that by setting very short registration periods (3 to 5 min's), and that kept the firewall open for incoming calls. SPI Firewalls rely on outgoing traffic identifying the validity of returning packets ... This means that if you get incoming packets (i.e. an incoming SIP request for a call), and you've had nothing requesting data from that source for a long while - the request can be blocked ...

    have fun ...
     
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  6. sbonner

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    The type of router we had there was an ASIS router. I'm not entirely clear on the model.

    What really kind of frustrated me about the whole incident was I spent the majority of the day troubleshooting, assuming it had to be a network issue (I had restarted the services twice). I took a break and came back to find half the services had essentially died (without any sort of error in Event Viewer or cause). When I restarted them the third time, the system came back up normally.
     
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