No inbound calls until after the firewall test is run

Discussion in '3CX Phone System - General' started by richarda, Dec 10, 2017.

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  1. richarda

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    Hello,

    I wonder if anyone has come across this before? The symptoms are documented in another post on the forum here: https://www.3cx.com/community/threads/incoming-calls-not-being-routed-to-extension.47385

    My problem is that I can only receive incoming calls after I run a firewall test. The test passes, and then incoming calls work fine, with no problems whatsoever. Every time I reboot the system the firewall test has to be run before incoming calls work. The system is the Linux ISO running on an i3 Intel NUC. Standard 4 call software license, running 15.5.6354.2

    I have a SIP trunk registered with Simwood, and can make outgoing calls fine all the time, and internal calls are also fine. Incoming calls should go to a digital receptionist (extension 180). I can dial 180 internally all the time and get the digital receptionist.

    In the log is <sip:180@:5060> which I feel should have an IP address after the @ symbol?

    Any assistance would be gratefully received.

    Many thanks,
    Richard



    The verbose log is below:

    12/10/2017 9:42:04 PM - Call(C:2) is terminated
    12/10/2017 9:42:04 PM - [CM503020]: Call(C:2): Normal call termination. Call originator: Line:10000<<07777777654. Reason: Not found
    12/10/2017 9:42:04 PM - [CM503016]: Call(C:2): Attempt to reach <sip:180@:5060> from Line:10000<<07777777654 has failed. Reason: Not Found
    12/10/2017 9:42:04 PM - [CM503014]: Call(C:2): No known route from Line:10000<<07777777654 to target: <sip:180@:5060>
    12/10/2017 9:42:04 PM - Call(C:2): from Line:10000<<07777777654 to 180 doesn't match any known extension number.
    12/10/2017 9:42:04 PM - [Flow] Call(C:2): Direct SIP call to <sip:180:5060>
    12/10/2017 9:42:04 PM - [CM503010]: Call(C:2): Making route(s) from Line:10000<<07777777654 to <sip:180@:5060>
    12/10/2017 9:42:04 PM - Remote SDP is set for leg L:2.1[Line:10000<<07777777654]
    12/10/2017 9:42:04 PM - OnOffer from "07777777654"<sip:07777777654@zzzz.3cx.co.uk:5060;nf=e>
    12/10/2017 9:42:04 PM - [CM505003]: Provider:[Generic VoIP Provider] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Simwood IMG v3.0] PBX contact: [sip:xxxx-xxxx@111.111.222.222:5060]
    12/10/2017 9:42:04 PM - Inbound DID: ''; Phonebook Name: ''
    12/10/2017 9:42:04 PM - [CM500002]: Call(C:2): Info on incoming INVITE from Line:10000<<07777777654:

    Invite-IN Recv Req INVITE from 178.22.139.78:5060 tid=ed8a.f03d948d08a7ed11b820e8d3fee6ab3f.1 Call-ID=cdbd6ef2-5895-1236-37a3-00241d11e3d8:
    INVITE sip:xxxx-xxxx@111.111.222.222:5060;rinstance=7186e3e764874b17 SIP/2.0
    Via: SIP/2.0/UDP 178.22.139.78;branch=z9hG4bKed8a.f03d948d08a7ed11b820e8d3fee6ab3f.1;i=b3ca
    Via: SIP/2.0/TCP 178.22.140.34;rport=49499;branch=z9hG4bKed8a.0a4f6a76.0;i=11c9
    Via: SIP/2.0/TCP 178.22.140.51;received=178.22.140.51;rport=38351;branch=z9hG4bKvQ9UpNc4eSBtF
    Max-Forwards: 27
    Record-Route: <sip:178.22.139.78;r2=on;lr=on;nat=yes>
    Record-Route: <sip:178.22.139.78;transport=tcp;r2=on;lr=on;nat=yes>
    Record-Route: <sip:178.22.140.34;transport=tcp;lr;ftag=8aQX39Hc916FQ;did=928.31344f91>
    Contact: <sip:mod_sofia@178.22.140.51:5060;transport=tcp>
    To: <sip:xxx-xxxx@xxxxxxx.simwood.com;transport=tcp>
    From: "07777777654" <sip:07777777654@xxx.xxx.xxx.xxx>;tag=8aQX39Hc916FQ
    Call-ID: cdbd6ef2-5895-1236-37a3-00241d11e3d8
    CSeq: 116134998 INVITE
    Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, NOTIFY
    Content-Disposition: session
    Content-Type: application/sdp
    Supported: timer, precondition, path, replaces
    User-Agent: Simwood IMG v3.0
    Allow-Events: talk, hold, conference, refer
    Privacy: none

    P-Asserted-Identity: "07777777654" <sip:07777777654@178.22.140.51>
    P-Called-Party-ID: sip:441555555555@reg.simwood.com
    X-TRANS: udp
    X-CID: 719e-594-1110201721424-IMG0-0-178.22.136.18
    X-Origin: mobile
    X-FS-Support: update_display,send_info
    Content-Length: 374

    v=0
    o=FreeSWITCH 1512918364 1512918365 IN IP4 178.22.140.51
    s=FreeSWITCH
    c=IN IP4 178.22.140.51
    t=0 0
    m=audio 23760 RTP/AVP 8 0 18 98 9 4 101 13
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=yes
    a=rtpmap:98 G726-32/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:4 G723/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-16
    a=ptime:20
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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  3. Network Emad

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    did you resolved the issue that you are facing it?
     
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