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No incoming number MV-370 *** solved ***

Discussion in '3CX Phone System - General' started by surfie, Sep 24, 2008.

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  1. surfie

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    Hello,

    since the last firmware update of our Portech MV-370 we receive instead of the incoming number the line ID (10006) on the phone display.
    Tried couple of parameters without any success. Here the log:

    23:26:08.201 Call::Terminate [CM503008]: Call(121): Call is terminated
    23:26:08.201 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:400 forwards to DN:100
    23:26:08.201 LineCfg::getInboundTarget [CM503009]: DID rule (400) is applied to call from sip:10006@pneusoft.dyndns.org:5060 to user_ip
    23:26:08.191 LineCfg::getInboundTarget Looking for inbound target: called=user_ip; caller=10006
    23:26:01.572 Extension::printEndpointInfo [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7970G/8.3.0] Transport: [sip:192.168.90.115:5060]
    23:26:01.572 CallCtrl::eek:nAnsweredCall [CM503002]: Call(121): Alerting sip:100@192.168.90.20:5060;transport=udp
    23:26:01.441 MediaServerReporting::SetRemoteParty [MS210002] C:121.2:Offer provided. Connection(transcoding mode): 192.168.90.115:7096(7097)
    23:26:01.431 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(121): Calling: Ext:Ext.100@[Dev:sip:100@192.168.90.20:5060;transport=udp]
    23:26:01.431 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:100@pneusoft.dyndns.org:5060]
    23:26:01.431 MediaServerReporting::SetRemoteParty [MS210000] C:121.1:Offer received. RTP connection: 192.168.90.235:60000(60001)
    23:26:01.421 CallLeg::setRemoteSdp Remote SDP is set for legC:121.1
    23:26:01.421 Line::printEndpointInfo [CM505002]: Gateway:[Potech_370_A1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K (706220)] Transport: [sip:192.168.90.115:5060]
    23:26:01.421 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:400 forwards to DN:100
    23:26:01.421 LineCfg::getInboundTarget [CM503009]: DID rule (400) is applied to call from sip:10006@pneusoft.dyndns.org:5060 to user_ip
    23:26:01.421 LineCfg::getInboundTarget Looking for inbound target: called=user_ip; caller=10006
    23:26:01.411 CallCtrl::eek:nIncomingCall [CM503001]: Call(121): Incoming call from 10006@(Ln.10006@Potech_370_A1) to [sip:100@pneusoft.dyndns.org:5060]
    23:26:01.401 LineCfg::getInboundTarget [CM503012]: Inbound out-of-office hours' rule for DID:400 forwards to DN:100
    23:26:01.401 LineCfg::getInboundTarget [CM503009]: DID rule (400) is applied to call from sip:10006@pneusoft.dyndns.org:5060 to user_ip
    23:26:01.391 LineCfg::getInboundTarget Looking for inbound target: called=user_ip; caller=10006
    23:26:01.361 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:user_ip@192.168.90.115 SIP/2.0
    Via: SIP/2.0/UDP 192.168.90.235:5060;rport=5060;branch=z9hG4bK0bf7718b7b
    Max-Forwards: 70
    Contact: [sip:10006@192.168.90.235:5060]
    To: [sip:user_ip@192.168.90.115]
    From: "+436802175805"[sip:10006@192.168.90.115];tag=7015fad3
    Call-ID: 791fe4a91cdd515f060942c749ff19e9@192.168.90.235
    CSeq: 802 INVITE
    Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
    Proxy-Authorization: Digest username="10006",realm="3CXPhoneSystem",nonce="12866765160:dfe015592528f33e972eb3abb7298f04",response="b63af93e5b968aa49d0503d757ef47f1",uri="sip:user_ip@192.168.90.115",algorithm=MD5
    Supported: replaces
    User-Agent: CM5K (706220)
    Content-Length: 0
     
  2. Jirka

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    Re: No incoming number MV-370

    Hi,

    have you tried to look at the set up in Portech in section MOBILE SETTING --> Sip from. I remember changing this parameter and haveing diferent caller ID combinations at the end.

    Jirka.
     
  3. surfie

    Joined:
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    Re: No incoming number MV-370

    Hello Jirka,

    thanks for reply, worked perfect, the setting had to be in Mobile / Settings: User / User (Standard)
    We tried on the wrong point in the config of the 3CX.
     
  4. Powermage

    Powermage New Member

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    Strange, we have recieved an MV-372, i have also the problem that the inbound caller ID is the line number from 3cx,
    i can see the original number in the invite:
    Code:
    [CM500002]: Info on incoming INVITE:
    INVITE sip:user_ip@192.168.17.40 SIP/2.0
    Via: SIP/2.0/UDP 192.168.17.52:5060;rport=5060;branch=z9hG4bK75ca1251b1
    Max-Forwards: 70
    Contact: [sip:10010@192.168.17.52:5060]
    To: [sip:user_ip@192.168.17.40]
    From: "0612345678"[sip:10010@192.168.17.40];tag=3f80dcdd
    Call-ID: 0ad4a8fe0fa2c140063d58c5258ef0b6@192.168.17.52
    CSeq: 802 INVITE
    Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
    Proxy-Authorization: Digest username="10010",realm="3CXPhoneSystem",nonce="12876858051:3eaefa2f5df04d08edccea7c9f4db64b",response="4973e58cd64c8f95581c8485431f500c",uri="sip:user_ip@192.168.17.40",algorithm=MD5
    Supported: replaces
    User-Agent: CM5K (706220)
    Content-Length: 0
    l but when i change the SIP From to User/User (standard) i get an invite whithout the number.
    Code:
    [CM500002]: Info on incoming INVITE:
    INVITE sip:user_ip@192.168.17.40 SIP/2.0
    Via: SIP/2.0/UDP 192.168.17.52:5060;rport=5060;branch=z9hG4bKb86091b9b3
    Max-Forwards: 70
    Contact: [sip:10010@192.168.17.52:5060]
    To: [sip:user_ip@192.168.17.40]
    From: "GSM-1"[sip:10010@192.168.17.40];tag=57f956a6
    Call-ID: 779d743e023acfcc63205b386144ec5f@192.168.17.52
    CSeq: 802 INVITE
    Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
    Proxy-Authorization: Digest username="10010",realm="3CXPhoneSystem",nonce="12876859771:34a633bed5cb02e670b31e3c30a60db5",response="a7c1fc3aa0f164e69b0a1fdc5db26a06",uri="sip:user_ip@192.168.17.40",algorithm=MD5
    Supported: replaces
    User-Agent: CM5K (706220)
    Content-Length: 0
     
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