No incomming caller ID on Portech MV-372

Discussion in '3CX Phone System - General' started by Powermage, Jan 22, 2009.

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  1. Powermage

    Powermage New Member

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    We have recieved an MV-372, i have the problem that inbound caller ID is the line number from 3cx, I can see the original number in the invite:
    Code:
    [CM500002]: Info on incoming INVITE:
    INVITE sip:user_ip@192.168.17.40 SIP/2.0
    Via: SIP/2.0/UDP 192.168.17.52:5060;rport=5060;branch=z9hG4bK75ca1251b1
    Max-Forwards: 70
    Contact: [sip:10010@192.168.17.52:5060]
    To: [sip:user_ip@192.168.17.40]
    From: [b]"0612345678"[/b][sip:10010@192.168.17.40];tag=3f80dcdd
    Call-ID: 0ad4a8fe0fa2c140063d58c5258ef0b6@192.168.17.52
    CSeq: 802 INVITE
    Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
    Proxy-Authorization: Digest username="10010",realm="3CXPhoneSystem",nonce="12876858051:3eaefa2f5df04d08edccea7c9f4db64b",response="4973e58cd64c8f95581c8485431f500c",uri="sip:user_ip@192.168.17.40",algorithm=MD5
    Supported: replaces
    User-Agent: CM5K (706220)
    Content-Length: 0
    In another topic (public part of this forum) someone says you can try to put the "SIP From" to "User/User (standard)" but when i use this option i get an invite whithout the number.
    Code:
    [CM500002]: Info on incoming INVITE:
    INVITE sip:user_ip@192.168.17.40 SIP/2.0
    Via: SIP/2.0/UDP 192.168.17.52:5060;rport=5060;branch=z9hG4bKb86091b9b3
    Max-Forwards: 70
    Contact: [sip:10010@192.168.17.52:5060]
    To: [sip:user_ip@192.168.17.40]
    From: "GSM-1"[sip:10010@192.168.17.40];tag=57f956a6
    Call-ID: 779d743e023acfcc63205b386144ec5f@192.168.17.52
    CSeq: 802 INVITE
    Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
    Proxy-Authorization: Digest username="10010",realm="3CXPhoneSystem",nonce="12876859771:34a633bed5cb02e670b31e3c30a60db5",response="a7c1fc3aa0f164e69b0a1fdc5db26a06",uri="sip:user_ip@192.168.17.40",algorithm=MD5
    Supported: replaces
    User-Agent: CM5K (706220)
    Content-Length: 0
    But if i try some options to match the 'Source Identification' 3cx will reports that he cant find the numer so he wont accept the call, who know's wich option i can use to match the incomming caller ID
     
  2. William400

    William400 Well-Known Member

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    Hi

    We are in the process of testing this device in our labs. We shall revert once testing is complete.
     
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  3. igor.snezhko

    igor.snezhko Active Member

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    First, flash new firmware.
    I receive Caller ID w/o problems.
    I use MV-370, 372, 374 and 378. No any problem. Greatest device! :lol:
     
  4. Powermage

    Powermage New Member

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    I already have firmware "Mobile VoIP2 v6.694.m" do you have a newer one then?
    are you using V6 or V7 (we are running v6 for the moment, we are going to upgrade probably today)
     
  5. igor.snezhko

    igor.snezhko Active Member

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    Just download last firmware and flash. No matter what version you have currently.
    It works also in v.6
     
  6. Powermage

    Powermage New Member

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    The firmware i use is the latest if i must believe the website.
     
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