• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

no music on hold see error

Status
Not open for further replies.

keith.bucknall

Joined
Feb 22, 2007
Messages
38
Reaction score
0
Hi all,

Since v3.1 i get this error in the server log when the call gets transferred from the Digital recipionist to an ext:

[MS007005] Call(4) Ln:10000@Sipgate: Failed to open file "..\Data\Http\prompts\onhold.wav" to play on EP 00000002@. 'silent' RTP stream will be sent.

Any ideas.

Keith
 
Hi Keith.

Can you confirm that the file indeed exists on the sever ?

C:\Program Files\3CX PhoneSystem\Data\Http\prompts\onhold.wav
 
else try to copy it to that location with as source:

C:\Program Files\3CX PhoneSystem\Bin\onhold.wav
 
thanks all working now - i had to manually copy this.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Members Online Now

Forum statistics

Threads
141,621
Messages
748,857
Members
144,735
Latest member
Hammad.k
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.