No on-hold music after IVR selection

Discussion in '3CX Phone System - General' started by Aussie_Ben, Jun 18, 2014.

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  1. Aussie_Ben

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    IVR is all setup to transfer to internal extensions.

    Press 1 for ....
    Press 2 for ......
    Press 3 for ........

    Caller presses 2

    There is no on-hold music whilst the caller is waiting for internal extension to pick up, just dead air.

    Using Yealink T22.

    Any help would be appreciated.
     
  2. lneblett

    lneblett Well-Known Member

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    You will find the MOH settings available in the General Settings section in the management console. You may also simply want to try by placing a call to your mobile from an 3CX extension and then putting the call on hold from the extension and see if you hear the MOH on the mobile.

    I assume that the system was installed as stock and that no changes were made relative to the MOH. Normally, 3CX has a default MOH file and this always seemed to be "ready to go" out of the box for me.
     
  3. Aussie_Ben

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    I think i have found the problem.

    The setup WAS out of the box but i tweaked it some.
    After the caller presses an option from the IVR, i wanted to play a message that states "This call may be recorded"
    In order to do that i copied that audio file over the top of "onhold.wav"

    So when the caller presses an option they get that message but then no longer gets the MOH which makes sense.

    So i suppose the next question would be how do i setup that it first plays the IVR, then another wave file after the caller presses an option, then plays the MOH.

    Slim to best i think.
     
  4. lneblett

    lneblett Well-Known Member

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    You might experiment with nesting the IVRs. In other words, you have the initial IVR which prompts the caller to make a selection. Once selected, you then direct to another IVR which has the pre-recorded message of interest and presumably no options so that the caller will only hear the message and then a timeout of minimal value that then takes the caller to whatever the next desired destination is that was predicated by their having indicated their preference in the initial IVR.
     
  5. Aussie_Ben

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    Well done, very clever.

    I will try that now.
     
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