No option to route to Digital Receptionist

Discussion in '3CX Phone System - General' started by c.holloway, Dec 19, 2017.

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  1. c.holloway

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    Good morning! I recently upgraded a client from version 11 to version 15.5 (and did all the intermediate steps of versions between the two) and it went fine for the most part.

    However, after the upgrade, we can no longer select a digital receptionist in any call routing; the option simply isn't there. We were initially on the free PBX Edition but have since upgraded to a Standard 4 call license. I have included a screenshot of what the dropdown looks like when trying to route calls (same under the trunk AND under inbound rules). Any help resolving this would be greatly appreciated.
     

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  2. c.holloway

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    It is also not available under extensions. It's like the system doesn't think they exist
     
  3. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

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    As trifif mentioned above the IVR can be found after selecting the "extension" in the drop down menu of your screenshot. Please specify if the IVR you are trying to select is present in the Digital Receptionist page of the PBX. If you add a new IVR is it visible for selection as a destination?
     
  4. Michael Wilson

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    Hey , just chiming in. I had the same problem, turns out IE11 is too buggy. try google chrome and see if you extensions show then(This fixed it for me)

    Cheers
     
    NickD_3CX likes this.
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