No outbound calls possible

Discussion in '3CX Phone System - General' started by hquint, Feb 23, 2016.

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  1. hquint

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    Hello,

    i recently installed a 3CX pbx v14 on my system.
    I use a Telekom sip trunk and a speedport router.

    Incoming calls work fine. i just can't establish an outbound call.
    The PBX doesn't even try to establish a connection. I'm pretty sure that the problem is that the caller is unknown because of the "sip:11@11" in the log but at the moment i have no idea where to fix that.


    Code:
    23-Feb-2016 14:08:55.075   Leg L:11.1[Unknown:] is terminated: Cause: BYE from PBX
    23-Feb-2016 14:08:55.026   [CM502001]: Source info: From: "11"<sip:11@11>;tag=2f7be20b; To: <sip:0123456789@11>
    23-Feb-2016 14:08:55.026   [CM503013]: Call(C:11): Incoming call rejected, caller is unknown; msg=Invite-IN Recv Req INVITE from 192.168.2.112:55974 tid=-524287-1---1191d4445b063979 Call-ID=79048MmJlN2I3NTdkNmY2YzY0NTg3YTkzOTA4NjM3YjFiMjc:
    INVITE sip:0123456789@11 SIP/2.0
    Via: SIP/2.0/UDP 192.168.2.112:55974;branch=z9hG4bK-524287-1---1191d4445b063979;rport=55974
    Max-Forwards: 70
    Contact: <sip:11@192.168.2.112:55974>
    To: <sip:0123456789@11>
    From: "11"<sip:11@11>;tag=2f7be20b
    Call-ID: 79048MmJlN2I3NTdkNmY2YzY0NTg3YTkzOTA4NjM3YjFiMjc
    CSeq: 2 INVITE
    Allow: SUBSCRIBE, NOTIFY, INVITE, ACK, CANCEL, BYE, REFER, INFO, MESSAGE, OPTIONS
    Content-Type: application/sdp
    Proxy-Authorization: Digest username="11",realm="3CXPhoneSystem",nonce="414d535c0cdceae628:cf2bac60383aa13857f7ef3258825441",uri="sip:0123456789@11",response="1fef1c2cc17e6fdb501dbdf1778a75c5",algorithm=MD5
    Supported: replaces
    User-Agent: X-Lite release 4.9.2 stamp 79048
    Content-Length: 336
    
    v=0
    o=- 13100706534660000 1 IN IP4 192.168.2.112
    s=X-Lite release 4.9.2 stamp 79048
    c=IN IP4 192.168.2.112
    t=0 0
    m=audio 51324 RTP/AVP 9 8 120 0 84 101
    a=rtpmap:120 opus/48000/2
    a=fmtp:120 useinbandfec=1; usedtx=1; maxaveragebitrate=64000
    a=rtpmap:84 speex/16000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    23-Feb-2016 14:08:54.891   [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    Invite-UNK Recv Req INVITE from 192.168.2.112:55974 tid=-524287-1---80fb6b0215667c26 Call-ID=79048MmJlN2I3NTdkNmY2YzY0NTg3YTkzOTA4NjM3YjFiMjc:
    INVITE sip:0123456789@11 SIP/2.0
    Via: SIP/2.0/UDP 192.168.2.112:55974;branch=z9hG4bK-524287-1---80fb6b0215667c26;rport=55974
    Max-Forwards: 70
    Contact: <sip:11@192.168.2.112:55974>
    To: <sip:0123456789@11>
    From: "11"<sip:11@11>;tag=2f7be20b
    Call-ID: 79048MmJlN2I3NTdkNmY2YzY0NTg3YTkzOTA4NjM3YjFiMjc
    CSeq: 1 INVITE
    Allow: SUBSCRIBE, NOTIFY, INVITE, ACK, CANCEL, BYE, REFER, INFO, MESSAGE, OPTIONS
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: X-Lite release 4.9.2 stamp 79048
    Content-Length: 336
     
  2. hquint

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    [SOLVED] Re: No outbound calls possible

    I've tried the same thing with a different Softphone (tried earlier with X-Lite) and it works.
    Either the X-Lite Softphone doesn't work perfectly with 3CX or i just misconfigured the application.
    Either way the problem is solved.
     
  3. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    You are correct, the <sip:11@11> should be <sip:11@[IP of the 3CX Server]> in both the "From" and "To" fields.
     
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