NO PRESENCE - Call failed forbidden

Discussion in 'Android' started by ALANB, May 19, 2017.

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  1. ALANB

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    -------------------------------------------------------
    Phone Model: ACER T03
    Firmware Version: [3.10.65]

    Issue Info
    -------------------------------------------------------
    Handset: [Phone]
    Contacts: [Local|Exchange|Google]
    Connection: [WiFi|3G]
    Server: [Internal|External]

    --------------------------------------------------------
    3CX SERVER - V15.5 Beta
    3CX ANDROID CLIENT 15.1.28


    I have a problem with the android client when using it outside of LAN. (Note: When using the client whilst connected to local wifi then all works fine.)

    If I leave the PROXY blank then I get the message CALL FAILED, FORBIDDEN when attempting a call.

    By putting my FQDN in PROXY setting of the android client then my calls work, but I lose my PRESENCE information.

    Any solutions to this problem?

    Cheers
    Alan
     
  2. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

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    Hello,

    Are you connected via tunnel ?

    Thanks
     
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  3. ALANB

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    Hi Marios,
    Yes client connects via tunnel. I have port forward 5090 UDP/TCP
     
  4. agp

    agp 3CX Team

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    Your post has been edited. Please avoid posting configuration files publicly as they include sensitive data which if exposed might lead to unwanted results.
     
  5. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

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    @ALANB I have sent you a P.M
     
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  6. ALANB

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    Response to PM:

    The question posed in the PM was: Did you run the firewall checker?

    Answer: yes. All ok except 'full cone' failure on 5060. There is nothing I can do about that as the router is locked by Internet supplier. However, to my understanding it could affect the control of the RTP channels.

    Needless to say the issue of no presence / call failure indicates that I haven't set up the proxy correctly or that I should turn off the tunnel when outside the LAN. I can get presence and I can make a call but not both!

    I'm still working on this problem.
     
  7. Marios Neophytou

    Marios Neophytou Support Team
    Staff Member 3CX Support

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    Open a ticket so we can see your issue closer
    Thank You
     
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