No Ring on Push v14

Discussion in 'Android' started by daktur, Dec 17, 2015.

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  1. daktur

    daktur New Member

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    Hi,

    I am facing the same no ring issue on v14. When my android app is awating for push notification, the phone does note ring and android shows the notification only after a while as a missed call.

    Any ideas?

    Thank you
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Make sure you have PUSH enabled for that extension in the Extension Settings for that extension.

    If that doesn't work, try deleting the account from the Android App and sending a new Welcome Email.

    If that also doesn't work, I have seen cases where deleting the GCM project and recreating it with a new API key, etc fixed this issue. If you do this remember to send a new Welcome Email again after deleting the account on the phone first.

    Just in case you need the instructions of how to create a GCM Project have a look here:
    http://www.3cx.com/docs/configuring-google-push/
     
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