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No Ring on Windows Softphone

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Walter Tokich

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Feb 18, 2018
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I just installed the 3CX softphone on my PC and when I call it I get a visual alert to the incoming call but no audible ringtone.

I'm a newbie so I appreciate the help.

Walter
 
If this is a new installation of the client and you haven't tried swapping Wav files for ringtone.wav then I think chances are you need to check local settings on the PC.

For example check the client under - Settings (cog icon) - audio and take a look at the default devices. Is it set to local PC or a headset?

Also more basic settings like the audio on the PC itself and default audio device.
 
Thanks for the reply. Well it just started working without me doing anything. Now I need to figure out why I can't make outbound calls.
 
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