No Ring on Windows Softphone

Discussion in 'Windows' started by Walter Tokich, Feb 18, 2018.

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  1. Walter Tokich

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    I just installed the 3CX softphone on my PC and when I call it I get a visual alert to the incoming call but no audible ringtone.

    I'm a newbie so I appreciate the help.

    Walter
     
  2. eddv123

    eddv123 Well-Known Member

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    If this is a new installation of the client and you haven't tried swapping Wav files for ringtone.wav then I think chances are you need to check local settings on the PC.

    For example check the client under - Settings (cog icon) - audio and take a look at the default devices. Is it set to local PC or a headset?

    Also more basic settings like the audio on the PC itself and default audio device.
     
  3. Walter Tokich

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    Thanks for the reply. Well it just started working without me doing anything. Now I need to figure out why I can't make outbound calls.
     
  4. eddv123

    eddv123 Well-Known Member

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