no ring played to callers

Discussion in '3CX Phone System - General' started by jeremyn, Jun 26, 2008.

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  1. jeremyn

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    hi all,
    I have an external line setup which rings the ext fine, however the caller hears no ringing, but they can hear when it's answerd, any suggetions ?

    thanks
     
  2. Nebula

    Nebula New Member

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    You need to give us a little more info here.
    Is the external line a SIP trunk or PSTN through a gateway? If so what gateway? Log files would be good too.

    It is a good idea to follow NG's guidelines for help, these can be found here http://www.3cx.com/forums/forum-rules---read-to-get-answers-93.html
     
  3. jeremyn

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    please ignore as I have been told we have a support account and will be lodging a support ticket
     
  4. matfalci

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    I have the same problem when i call form a SIP provider...
     
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