No Ringtone/Silence Until Recipient Answers

Discussion in '3CX Phone System - General' started by tbamuelos, Mar 3, 2011.

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  1. tbamuelos

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    When making an outside call (9-999-999-9999) there is no ringtone and a pause or silence when connecting. The other party usually hangs up before they can hear the caller.This doesn't happen when dialing to extensions within the office.

    Polycom Soundpoint IP 321/Grandstream GXW4108

    16:08:05.401 Currently active calls - 1: [3584]
    16:08:00.995 Session 486487 of leg C:3584.1 is confirmed
    16:08:00.885 [CM503007]: Call(3584): Device joined: sip:10000@192.168.2.130:5060;transport=udp
    16:08:00.885 [CM503007]: Call(3584): Device joined: sip:102@192.168.2.103:5060
    16:08:00.885 [CM503022]: Call(3584): Call recording is started, audio file: C:\Documents and Settings\All Users\Application Data\3CX\Data\Recordings\102\[Tony B.]_102-99726978073_20110303160800(3584).wav
    16:08:00.885 [MS210003] C:3584.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.2.73:7146(7147)
    16:08:00.885 [MS210001] C:3584.2:Answer received. RTP connection[unsecure]: 192.168.2.130:5004(5005)
    16:08:00.885 Remote SDP is set for legC:3584.2
    16:08:00.870 [CM505002]: Gateway:[A1 Telecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:8) 1.3.4.10] PBX contact: [sip:10000@192.168.2.73:5060]
    16:08:00.870 [CM503002]: Call(3584): Alerting sip:10000@192.168.2.130:5060;transport=udp
    16:07:59.682 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.2.73:5060
    16:07:33.401 Currently active calls - 1: [3584]
    16:07:31.026 [CM503025]: Call(3584): Calling PSTNline:9726978073@(Ln.10000@A1 Telecom)@[Dev:sip:10000@192.168.2.130:5060;transport=udp]
    16:07:31.026 [MS210002] C:3584.2:Offer provided. Connection(transcoding mode): 192.168.2.73:7148(7149)
    16:07:30.979 [CM503004]: Call(3584): Route 1: PSTNline:9726978073@(Ln.10000@A1 Telecom)@[Dev:sip:10000@192.168.2.130:5060;transport=udp,Dev:sip:10001@192.168.2.130:5062;transport=udp,Dev:sip:10002@192.168.2.130:5064;transport=udp,Dev:sip:10003@192.168.2.130:5066;transport=udp,Dev:sip:10004@192.168.2.130:5068;transport=udp]
    16:07:30.979 [CM503010]: Making route(s) to <sip:99726978073@192.168.2.73;user=phone>
    16:07:30.979 [MS210000] C:3584.1:Offer received. RTP connection: 192.168.2.103:2228(2229)
    16:07:30.979 Remote SDP is set for legC:3584.1
    16:07:30.979 [CM505001]: Ext.102: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_321-UA/3.1.3.0507] PBX contact: [sip:102@192.168.2.73:5060]
    16:07:30.979 [CM503001]: Call(3584): Incoming call from Ext.102 to <sip:99726978073@192.168.2.73;user=phone>
    16:07:30.979 [CM500002]: Info on incoming INVITE:
    INVITE sip:99726978073@192.168.2.73:5060;user=phone SIP/2.0
    Via: SIP/2.0/UDP 192.168.2.103;branch=z9hG4bK8166fb9bDA694622
    Max-Forwards: 70
    Contact: <sip:102@192.168.2.103>
    To: <sip:99726978073@192.168.2.73;user=phone>
    From: "Tony B."<sip:102@192.168.2.73>;tag=350D1379-EFE8A508
    Call-ID: 6f64a844-4324dee7-4dab953e@192.168.2.103
    CSeq: 2 INVITE
    Accept-Language: en
    Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
    Proxy-Authorization: Digest username="102",realm="3CXPhoneSystem",nonce="414d535c0380a22284:12c7af10250f135b2117489bb9bda1da",uri="sip:99726978073@192.168.2.73:5060;user=phone",response="1bb43357b2b6f30627876b099ddebd21",algorithm=MD5
    Supported: 100rel, replaces
    User-Agent: PolycomSoundPointIP-SPIP_321-UA/3.1.3.0507
    Allow-Events: talk, hold, conference
    Content-Length: 0

    16:07:01.401 Currently active calls [none]
    16:06:29.401 Currently active calls [none]
    16:05:57.401 Currently active calls [none]
    16:05:25.401 Currently active calls [none]
    16:04:53.401 Currently active calls [none]
    16:04:21.401 Currently active calls [none]
    16:03:49.401 Currently active calls [none]
    16:03:17.401 Currently active calls [none]
    16:02:45.401 Currently active calls [none]
    16:02:13.401 Currently active calls [none]
    16:01:41.401 Currently active calls [none]
    16:01:09.401 Currently active calls [none]
    16:00:37.401 Currently active calls [none]
    16:00:05.401 Currently active calls [none]
    15:59:33.401 Currently active calls [none]
    15:59:01.401 Currently active calls [none]
    15:58:29.401 Currently active calls [none]
    15:57:57.401 Currently active calls [none]
    15:57:25.401 Currently active calls [none]
    15:56:53.401 Currently active calls [none]
    15:56:21.401 Currently active calls [none]
    15:55:49.401 Currently active calls [none]
    15:55:17.401 Currently active calls [none]
    15:54:45.401 Currently active calls [none]
    15:54:13.401 Currently active calls [none]
    15:53:41.401 Currently active calls [none]
    15:53:18.401 [CM503008]: Call(3583): Call is terminated
    15:53:18.401 [CM503023]: Call(3583): Call recording is stopped, audio file: C:\Documents and Settings\All Users\Application Data\3CX\Data\Recordings\111\[UPS STORE THE ]_9256061659-111_20110303155215(3583).wav
    15:53:09.401 Currently active calls - 1: [3583]
    15:52:50.823 [CM503008]: Call(3582): Call is terminated
    15:52:37.401 Currently active calls - 2: [3582,3583]
    15:52:15.104 [CM503007]: Call(3583): Device joined: sip:111@192.168.2.104:5060
    15:52:15.104 [MS210002] C:3583.1:Offer provided. Connection(transcoding mode): 192.168.2.73:7140(7141)
    15:52:15.104 [CM503022]: Call(3583): Call recording is started, audio file: C:\Documents and Settings\All Users\Application Data\3CX\Data\Recordings\111\[UPS STORE THE ]_9256061659-111_20110303155215(3583).wav
    15:52:15.104 [MS210001] C:3583.3:Answer received. RTP connection[unsecure]: 192.168.2.104:2224(2225)
    15:52:15.088 Remote SDP is set for legC:3583.3
    15:52:06.573 [CM505001]: Ext.111: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_331-UA/3.1.3.0507] PBX contact: [sip:111@192.168.2.73:5060]
    15:52:06.573 [CM503002]: Call(3583): Alerting sip:111@192.168.2.104:5060
    15:52:06.323 [CM503025]: Call(3583): Calling Ext:Ext.111@[Dev:sip:111@192.168.2.104:5060]
    15:52:06.323 [MS210002] C:3583.3:Offer provided. Connection(transcoding mode): 192.168.2.73:7144(7145)
    15:52:06.276 [CM503004]: Call(3583): Route 1: Ext:Ext.111@[Dev:sip:111@192.168.2.104:5060]
    15:52:06.276 [CM503010]: Making route(s) to <sip:111@127.0.0.1:5060>
    15:52:06.276 [CM505002]: Gateway:[A1 Telecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:9) 1.3.4.10] PBX contact: [sip:10001@192.168.2.73:5060]
    15:52:06.276 Refer: from=<sip:810@127.0.0.1:5060>;tag=801d5807; to="UPS STORE THE "<sip:9256061659@127.0.0.1:5060>;tag=e40fdd68; RefTo=<sip:111@127.0.0.1:5060>
    15:52:06.073 [MS210003] C:3583.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7142(7143)
    15:52:06.073 [MS210000] C:3583.2:Offer received. RTP connection: 127.0.0.1:40664(40665)
    15:52:06.073 Remote SDP is set for legC:3583.2
    15:52:05.401 Currently active calls - 2: [3582,3583]
    15:52:03.135 [MS211000] C:3583.1: 192.168.2.130:5032 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    15:51:53.901 Session 486255 of leg C:3583.1 is confirmed
    15:51:53.807 [CM503007]: Call(3583): Device joined: sip:810@127.0.0.1:40600;rinstance=41a2fd1744d0d8f3
    15:51:53.807 [CM503007]: Call(3583): Device joined: sip:10001@192.168.2.130:5062;transport=udp
    15:51:53.807 [MS210003] C:3583.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.2.73:7140(7141)
    15:51:53.807 [MS210001] C:3583.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40664(40665)
    15:51:53.807 Remote SDP is set for legC:3583.2
    15:51:53.807 [CM505001]: Ext.810: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:810@127.0.0.1:5060]
    15:51:53.807 [CM503002]: Call(3583): Alerting sip:810@127.0.0.1:40600;rinstance=41a2fd1744d0d8f3
    15:51:53.651 [CM503025]: Call(3583): Calling Ext:Ext.810@[Dev:sip:810@127.0.0.1:40600;rinstance=41a2fd1744d0d8f3]
    15:51:53.651 [MS210002] C:3583.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7142(7143)
    15:51:53.604 [CM503004]: Call(3583): Route 1: Ext:Ext.810@[Dev:sip:810@127.0.0.1:40600;rinstance=41a2fd1744d0d8f3]
    15:51:53.604 [CM503010]: Making route(s) to <sip:810@192.168.2.73:5060>
    15:51:53.604 [MS210000] C:3583.1:Offer received. RTP connection: 192.168.2.130:5032(5033)
    15:51:53.604 Remote SDP is set for legC:3583.1
    15:51:53.604 [CM505002]: Gateway:[A1 Telecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:7) 1.3.4.10] PBX contact: [sip:10001@192.168.2.73:5060]
    16:05:57.401 Currently active calls [none]
    16:04:53.401 Currently active calls [none]
    16:03:49.401 Currently active calls [none]
    16:02:45.401 Currently active calls [none]
    16:01:41.401 Currently active calls [none]
    16:00:37.401 Currently active calls [none]
    15:59:33.401 Currently active calls [none]
    15:58:29.401 Currently active calls [none]
    15:57:25.401 Currently active calls [none]
    15:56:21.401 Currently active calls [none]
    15:55:17.401 Currently active calls [none]
    15:54:13.401 Currently active calls [none]
    15:53:18.401 [CM503008]: Call(3583): Call is terminated
    15:53:09.401 Currently active calls - 1: [3583]
    15:52:37.401 Currently active calls - 2: [3582,3583]
    15:52:15.104 [MS210002] C:3583.1:Offer provided. Connection(transcoding mode): 192.168.2.73:7140(7141)
    15:52:15.104 [MS210001] C:3583.3:Answer received. RTP connection[unsecure]: 192.168.2.104:2224(2225)
    15:52:06.573 [CM505001]: Ext.111: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_331-UA/3.1.3.0507] PBX contact: [sip:111@192.168.2.73:5060]
    15:52:06.323 [CM503025]: Call(3583): Calling Ext:Ext.111@[Dev:sip:111@192.168.2.104:5060]
    15:52:06.276 [CM503004]: Call(3583): Route 1: Ext:Ext.111@[Dev:sip:111@192.168.2.104:5060]
    15:52:06.276 [CM505002]: Gateway:[A1 Telecom] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 1.1, Ch:9) 1.3.4.10] PBX contact: [sip:10001@192.168.2.73:5060]
    15:52:06.073 [MS210003] C:3583.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7142(7143)
    15:52:06.073 Remote SDP is set for legC:3583.2
    15:52:03.135 [MS211000] C:3583.1: 192.168.2.130:5032 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    15:51:53.807 [CM503007]: Call(3583): Device joined: sip:810@127.0.0.1:40600;rinstance=41a2fd1744d0d8f3
    15:51:53.807 [MS210003] C:3583.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.2.73:7140(7141)
    15:51:53.807 Remote SDP is set for legC:3583.2
    15:51:53.807 [CM503002]: Call(3583): Alerting sip:810@127.0.0.1:40600;rinstance=41a2fd1744d0d8f3
    15:51:53.651 [MS210002] C:3583.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7142(7143)
    15:51:53.604 [CM503010]: Making route(s) to <sip:810@192.168.2.73:5060>
    15:51:53.604 Remote SDP is set for legC:3583.1
    15:51:53.604 [CM503001]: Call(3583): Incoming call from 9256061659@(Ln.10001@A1 Telecom) to <sip:810@192.168.2.73:5060>
    15:51:53.604 Looking for inbound target: called=10000+; caller=9256061659
    INVITE sip:10000+@192.168.2.73 SIP/2.0
    Max-Forwards: 70
    To: <sip:10000+@192.168.2.73>
    Call-ID: 92f4d7d698d1a805f0f777114d51a086@192.168.2.130
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK
    Supported: replaces, timer, path
    Content-Length: 0
    15:51:33.401 Currently active calls - 1: [3582]
    15:51:31.791 [MS210003] C:3582.3:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7138(7139)
    15:51:31.791 [MS210000] C:3582.3:Offer received. RTP connection: 127.0.0.1:40662(40663)
    15:51:31.791 [CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:999@127.0.0.1:5060]
    15:51:31.635 [CM503025]: Call(3582): Calling Ext:Ext.999@[Dev:sip:999@127.0.0.1:40600;rinstance=597f83767401a1f5]
    15:51:31.588 [CM503010]: Making route(s) to <sip:108@127.0.0.1:5060>
    15:51:31.588 Refer: from=<sip:810@127.0.0.1:5060>;tag=607e5c29; to="UPS STORE THE "<sip:9256061659@127.0.0.1:5060>;tag=8914003b; RefTo=<sip:108@127.0.0.1:5060>
    15:51:31.385 [MS210000] C:3582.2:Offer received. RTP connection: 127.0.0.1:40660(40661)
    15:51:09.166 Session 486233 of leg C:3582.1 is confirmed
    15:51:09.057 [CM503007]: Call(3582): Device joined: sip:10000@192.168.2.130:5060;transport=udp
    15:51:09.057 [MS210003] C:3582.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.2.73:7134(7135)
     
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