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- Sep 21, 2010
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Hi
After switching our 3cx server from v12 to v14 some (both softphone & hardphone) clients lost sound on external calls (we can't hear caller and caller can't hear us). Internal calls have no problem with sound though.
We've set up all our clients automatically (using email) or auto-provision it from 3cx (hardphones).
Windows clients are all fine. Macs clients - some fine, some not. And hardphones seem ALL to have a problem now (we use only one hardphone model Yealink T42G)
This is an example hardware that have problems:
– Yealink T42G (29.73.0.50) (Firmware been updated through 3cx too)
– Mac Pro OS X 10.9.5 (13F34)
Any thoughts?
Thanks,
Pavel
After switching our 3cx server from v12 to v14 some (both softphone & hardphone) clients lost sound on external calls (we can't hear caller and caller can't hear us). Internal calls have no problem with sound though.
We've set up all our clients automatically (using email) or auto-provision it from 3cx (hardphones).
Windows clients are all fine. Macs clients - some fine, some not. And hardphones seem ALL to have a problem now (we use only one hardphone model Yealink T42G)
This is an example hardware that have problems:
– Yealink T42G (29.73.0.50) (Firmware been updated through 3cx too)
– Mac Pro OS X 10.9.5 (13F34)
Any thoughts?
Thanks,
Pavel