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- Sep 17, 2018
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Hello everyone,
We've been trying to resolve an issue with calling out externally. When a user answers a call made from our network there isn't any sound from the callers phone or the callees phone. The calls get connected but no audio can be heard either end.
This appears to only happen after our users have been using our 3CX system for around 4 hours. After the 4 hour mark we can't make any external calls without getting above issue. After this when we restart our 3CX server, it continues to work as normal. It worth to note that we usually get 5 "A trunk failover occurs or max amount of calls available through trunk has been exceeded" emails at once from our 3CX system when the issue slowly starts to occur again. The issue starts again by appearing occasionally at first then happening site wide.
We're curious as to whether this may be an issue with our installation of 3CX as restarting the server appears to temporarily alleviate the issue? Has anyone else had a similar issue?
If we could get any pointers at all, we'd really appreciate it!
WindowedOffice
We've been trying to resolve an issue with calling out externally. When a user answers a call made from our network there isn't any sound from the callers phone or the callees phone. The calls get connected but no audio can be heard either end.
This appears to only happen after our users have been using our 3CX system for around 4 hours. After the 4 hour mark we can't make any external calls without getting above issue. After this when we restart our 3CX server, it continues to work as normal. It worth to note that we usually get 5 "A trunk failover occurs or max amount of calls available through trunk has been exceeded" emails at once from our 3CX system when the issue slowly starts to occur again. The issue starts again by appearing occasionally at first then happening site wide.
We're curious as to whether this may be an issue with our installation of 3CX as restarting the server appears to temporarily alleviate the issue? Has anyone else had a similar issue?
If we could get any pointers at all, we'd really appreciate it!
WindowedOffice