No voice after 2 seconds

Discussion in '3CX Phone System - General' started by Peter Broesder, Jul 29, 2017.

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  1. Peter Broesder

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    At the moment I am in Egypt, when I want to make a call the voice drops after 2 seconds, I can hear the answer and then nothing. Is the a solution for this?

    Peter
     
  2. leejor

    leejor Well-Known Member

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    You haven't really provided a lot of information.
    Is the PBX located in Egypt, or are you attempting to use a remote extension/softphone there? Is this problem only encountered in Egypt? What provider are you using? Have you tried enabling the Tunnel feature?
    I know some Middle-East countries block VoIP, but I'm not certain if Egypt is one of them.

    If it is blocked, you'll probably have to use VPN.
     
  3. Peter Broesder

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    The PBX is located in Germany, i use several providers in Egypt, Vodafone, Etisalat, Hotel Internet. All the same, voice stops after 1 second. Messenger Audio and FaceTime are working good. I face this only in Egypt, In Turkey and Europe it is working correct.

    Thank you for your prompt answer.

    PETER
     
  4. leejor

    leejor Well-Known Member

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    There are some free VPN services (I have used VPNBook before) available, that route through North America and/or Europe that may (or may not) solve you problem. If this is a regular stop-over, you may want to considerer setting up a VPN with the server location. I'm not saying that it is being blocked deliberately, but if enabling the Tunnel doesn't help, then it is a possibility.
     
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