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No voice when transferred V5.1

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Ralph

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Good morning,

I have an unusual problem. I can make and recieve calls fine normally, however when I call an external number that is answered by an auto attendant I recieve no voice after I am transferred to an extension. When I make the same call using a traditional phone I recieve audio just fine.

We are using 3CX V5.1

Any ideas???

Thanks again
 
Ralph said:
Good morning,

I have an unusual problem. I can make and recieve calls fine normally, however when I call an external number that is answered by an auto attendant I recieve no voice after I am transferred to an extension. When I make the same call using a traditional phone I recieve audio just fine.

We are using 3CX V5.1

Any ideas???

Thanks again

Hi Ralph,

What is the destination of transfer (phone type, extension configuration)

Thanks
 
Thanks for the quick reply Stepan.

I called a bunch of other pbx's and the problem seemed to localize around the BroadVoice support pbx. I reported this to BroadVoice and it turns out I am not the only one to report this problem with their support system.

Looks like it's not a 3CX problem.

Thanks again
 
Ralph said:
Thanks for the quick reply Stepan.

I called a bunch of other pbx's and the problem seemed to localize around the BroadVoice support pbx. I reported this to BroadVoice and it turns out I am not the only one to report this problem with their support system.

Looks like it's not a 3CX problem.

Thanks again

Ralph,

My reply is not a quick one... ;)
Could you please send me a further information? (please use personal message box or "stepan" mail box)

Thanks
 
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