NO VOICEMAIL AFTER UPGRADE TO V5

Discussion in '3CX Phone System - General' started by tjabaut, Dec 13, 2007.

  1. tjabaut

    tjabaut New Member

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    I am not able to use voicemail since upgrading to v5.

    If the receptionist answers the phone and transfers to the extension of a person that is not in the office it rings the office extension for the alloted time. If I monitor in the server log I see the connection attempt. then after the timeout perion (when it should forward to vm) I see the connection with the extension drop, but as a caller I am still left on hold, and the vm server does not pick up.

    On a side note is there anyway to transfer directly to vm (for a receptionist) if one knows the intended party is out of the office?
     
  2. nateb

    Joined:
    Oct 19, 2007
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    voice mail fix

    ok , to fix it, manage lines, edit gateway / provider properties, then edit Gateway capabilities , check supports re-invite , and supports replace header.

    That Fixed it for me!!
     

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