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Noises in handset when 2nd call comes in

Discussion in '3CX Phone System - General' started by engin411, Jul 29, 2013.

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  1. engin411

    engin411 New Member

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    When I am on a call with an outside caller, if another external call comes in to our PBX, my phone gives a couple very irritating squeals and tones, for about one second, through the handset speaker, to the point where I can hardly hear the person I'm talking to, and sometimes the tone/beep completely blocks out the caller's voice and I need to ask them to repeat.

    Do you have suggestions for how to troubleshoot this?
     
  2. leejor

    leejor Well-Known Member

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    I'm assuming that this is a feature that has been enabled on the particular set.

    You failed to mention what type (make/model/firmware release) it is, and if others in the office, using the same model set, are also experiencing this issue.
     
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