Not "abandoned call" when call pass from a queue through another queue

Discussion in 'Ideas' started by VictorSP, Oct 4, 2017.

Not "abandoned call" when call pass from a queue through another queue 5 5 2votes
5/5, 2 votes

  1. VictorSP

    Joined:
    Sep 6, 2016
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    Hello team,

    Some customers ask about why a call that has not be attended in a queue and is redirected to other queue (using option destination if no answer), the call is marked as Abandoned but really it's attended by other queue.

    I think could be an option to select if we want to mark this calls as Abandoned or not. Image shown (bad) on Wallboard could not represent the real situation of the complete service in this cases where there are involved different queues to attend it.

    Bye,
     
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