not able to call out side

Discussion in '3CX Phone System - General' started by Anonymous, Sep 26, 2006.

  1. Anonymous

    Anonymous Guest

    Thanks for the great product which work in windows itself.

    While configuring i encountered some problem please rectify it.

    I am using fritz box .(ADSL Modem)

    I have installed the PBX, latest version (beta 2) ,

    I configured one sip phone, one sip adaptor and sip soft phone with test account 100,101,102 and I am able make internal calls

    I added the voip provider details, and it is registered.

    In the line status every thing looks ok (green colour) but i am not able to call out side.

    The error which i am getting is given below.

    16:14:45.968 LineImpl::registered Line [#888065010257 @call4communication] has been registered at provider
    16:14:53.500 CallConf::saveCallEvent Incoming c51 "test2"<sip:101@192.168.178.27> <sip:919847803356@192.168.178.27> Incoming call (before routing)
    16:14:53.531 CallConf::saveCallEvent Rejected c51 "test2"<sip:101@192.168.178.27> <sip:919847803356@192.168.178.27> Callee is not resolved or forbidden, sent 404 response
    16:14:53.546 CallConf::saveCallEvent Terminated c51 "test2"<sip:101@192.168.178.27> <sip:919847803356@192.168.178.27> Call ended
     
  2. Nick Galea

    Nick Galea Site Admin

    Joined:
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    Prefix not dialed

    Hi,

    Thank you for your nice feedback!

    From the error, it would appear that the number is considered an internal number. Looking at the error:
    :
    16:14:53.531 CallConf::saveCallEvent Rejected c51 "test2"<sip:101@192.168.178.27> <sip:919847803356@192.168.178.27> Callee is not resolved or forbidden, sent 404 response

    the destination number <sip:919847803356@192.168.178.27>does not have a prefix, so it is considered an internal number. Since there is no extension which such a long number the call fails.

    Please check if you dialed a prefix, and if you configured a custom prefix (such as a 9), check your dialing rules. They would need to be adjusted as well.

    Let me know if this helps or if you need more help.

    As a note we are working on an updated beta with much better logging errors and documentation.

    regards,
     

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