Not dialing?

Discussion in 'iOS' started by MojoDK, Dec 6, 2010.

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  1. MojoDK

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    Hi all,

    First ... EXCITING!!!! This IPhone version is huge! :)

    Well I have two problems...

    1. When I am on internal network, I can recieve calls, but not make calls. If I dial a number it says calling for 1 second and then it goes back to "on hook" - nothing else happens. Any idea?

    2. Outside the company network, I can log onto our pbx with the soft phone (no problems here). But the IPhone version can't log onto the network. Any special considerations? I thought soft phone and IPhone version communicated same way.

    Thanks!!!

    Mojo
     
  2. MojoDK

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    Any body?
     
  3. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    here a wireshark pcap would tell more about the issue

    zu 2
    I guess ur Provider is blocking sip.
    Test making an VON Connection to ur Network first and then only enter the local IP of the pbx and leve external server as also stun empty
     
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