- Joined
- Jul 5, 2012
- Messages
- 6
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Previously I had this setup working just fine:
Incoming call->Digital receptionist->make choice->transfer call to ext 11->if unreg->transfer to 12->if unreg->transfer to 13->if unreg->transfer to 10 (call mobile)->no anwer->goto ext 82 (no one available)
11: 3CX phone on PC 1
12: 3CX phone on PC 2
13: 3CX phone on Android
10: My mobile phone (or thats what it's supposed to be)
Ext 10 was set up like this:
General->Mobile number: [my cell phone]
Forwarding->Available->No answer: goto ext 82
Forwarding->Available->Unregistered: goto ext 82
What used to happen was, it would try every extension and if none were available, it would just ring my cellphone. If I did not pick that up, it would goto menu 82.
But recently, probably after an update, it stopped working. The system refused to call my cell phone when ext. 10 was tried. What it does now, is go to menu 82 directly. I can get it to work partially if I set Forwarding->Available->Unregistered: Call mobile number. But now, when I don't pick up the mobile phone, it just disconnects. Not what I want.
Can you advise me on how to restore this previous behavior?
Incoming call->Digital receptionist->make choice->transfer call to ext 11->if unreg->transfer to 12->if unreg->transfer to 13->if unreg->transfer to 10 (call mobile)->no anwer->goto ext 82 (no one available)
11: 3CX phone on PC 1
12: 3CX phone on PC 2
13: 3CX phone on Android
10: My mobile phone (or thats what it's supposed to be)
Ext 10 was set up like this:
General->Mobile number: [my cell phone]
Forwarding->Available->No answer: goto ext 82
Forwarding->Available->Unregistered: goto ext 82
What used to happen was, it would try every extension and if none were available, it would just ring my cellphone. If I did not pick that up, it would goto menu 82.
But recently, probably after an update, it stopped working. The system refused to call my cell phone when ext. 10 was tried. What it does now, is go to menu 82 directly. I can get it to work partially if I set Forwarding->Available->Unregistered: Call mobile number. But now, when I don't pick up the mobile phone, it just disconnects. Not what I want.
Can you advise me on how to restore this previous behavior?